Assistant Captain (Assistant General Manager) - Moxy Milan Malpensa Airport

  • Terminal 2, Somma Lombardo, Varese, Italy
  • Full-time

Company Description

MOXY Hotels is Marriott’s newest brand, which opened the first hotel in Milan (Italy) in 2014. Moxy is designed to capture the rapidly emerging next-generation traveler. We combine stylish design, approachable service, latest technology and an affordable price. It’s the new way of travelling!

Job Description

MOXY Milan Malpensa Airport, the first MOXY in the world, is now searching for an energetic and ambitious Assistant General Manager, called the Assistant Captain. 

As assistant Captain you have an eye for details and you know what is expected of you to give the guest a MOXY EXPERIENCE.

You are proactive, kind and helpful and you are a visible leader for the team. 

As a MOXY Assistant Captain you have a deep connection to the target guest and the brand’s core values – thoughtful, spirited and fun. You understand and resonate with what MOXY is all about, and focus your energy on bringing the MOXY experience to life for every guest and every Crew Member. 

You build relationships in the community and bring exciting events to the hotel. You construct a property atmosphere so that guests feel like they are seamlessly moving through the hotel, rather than just checking in and out.

The Assistant Captain helps the Captain drive revenue for the business and  constantly focuses on making the operation profitable. You use your passion for the brand, your personality, and your ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment. 

The Assistant Captain is up and on his-her feet for most of the day, mingling and creating a buzzing atmosphere in the hotel, while maintaining a smooth operation behind the scenes to ensure the business is in order.

Oh, and guess what? All of the Assistant Captain’s drive and know-how, ultimately produces a hotel that is as profitable as it is fun – because that is what MOXY is all about. 

Qualifications

KEY RESPONSIBILITIES (together with the Captain)

Recruit and train the crew, as well as having the right tools needed to give the MOXY Experience.

Make sure that the guest experience reaches the MOXY experience and is accurate to the MOXY Service Manual.

Ensure social media is updated daily and follows MOXY's creative standards

Ensure a profitable hotel operation according to defined goals and ambitions. 

Make sure that the hotel follows local law and regulation in every procedure.

Be active and involved in the daily work of the crew. 

Close cooperation with the sales and revenue team, to make sure business is coming in at the right price. 

Be updated on the hotels forecast and be proactive in order to plan future operational actions. 

Report to

Captain (General Manager) of MOXY Milan Malpensa Airport and MOXY Milan Linate Airport

Additional Information

Minimum 2 years of hotel managerial experience

Flexible with working in weekends

Strong communication skills

Italian language

English language

Marketing experience

Social media knowledge and experience

Event organisation

Experience working abroad is a plus

MICROS, Opera knowledge

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Think you’ve got what it takes?

Then we want to hear from you. 

Come and join the new team!

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Belvar is a hotel management and development Company. Belvar operates hotels in franchise agreement with Marriott International. Our team consists of experienced hoteliers, which support our real estate partner (VASTINT) within the entire process of founding and operating a brand new hotel chain called MOXY Hotels. Our goal is to achieve long-term success to every single project.

Marriott International, Inc. is a global leading lodging company with more than 6,600 properties in 110 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for 90 years, the company is headquartered in Bethesda, Maryland, USA.

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