Multi Property Reservations Agent (part-time is possible)

  • Full-time

Company Description

Belvar is a hotel management and development Company. Belvar operates Courtyard by Marriott and Moxy hotels in franchise agreement with Marriott International. Our team consists of experienced hoteliers, who support our real estate partner (VASTINT) within the entire process of founding and operating a brand new hotel chain called MOXY Hotels. Our goal is to achieve long-term success to every single project.

MOXY Hotels is Marriott’s newest brand, which opened the first hotel in Milan, Italy, September 2014. MOXY HOTELS are designed to capture the rapidly emerging next-generation traveler. The brand combines contemporary, stylish design, approachable service, latest technology and, most importantly, an affordable price. It’s the new way of travelling!

Marriott International, Inc. is a global leading lodging company with more than 4,200 properties in 79 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.

Job Description

We search for energetic, motivated, creative people to join our ambitious and spirited central team. Together with Marriott International we offer you the opportunity to work with the leading hospitality company in the world with great opportunities for training and career development.

For our Moxy & Courtyard Marriott hotels we are looking for a

RESERVATIONS AGENT


SUMMARY OF TASKS

Managing Individual Reservations

  • Process incoming individual reservations via Email or Phone
  • Sell the hotel according the stipulated strategy
  • Implement process improvements and best practices.
  • Perform other duties, as assigned, to meet business needs.
  • Support the Group Desk team when needed.

Customer care

  • Maintain close relationship with major cooperate bookers.
  • Main contact person for reservation and arrival related requests.
  • Coordinate on problem solving and guest issues related to reservations or invoices.
  • Prepare and follows up on invoices for direct billing requests.
  • Ensure a flawless booking experience.

Sales & Revenue Management Support

  • Responsible for Property Management System maintenance on rates and selling strategies
  • Communicate wholesale pricing and allotments.
  • Other Sales and Revenue support tasks as needed, e.g. daily reporting.

Qualifications

  • High school diploma or equivalent with working experience in the hospitality industry
  • Fluent command in English & Dutch. German is highly preferred
  • Excellent communication and customer care skills
  • Understand commercial priorities and strategies
  • Team player and entrepreneurial
  • Affinity with Moxy DIY Concept and next generation travelers
  • Experience with (Marriott) Reservation systems and Opera (PMS) is a plus

Additional Information

Part-time employment is possible.