Operations Associate

  • Salt Lake City, UT, USA
  • Full-time

Company Description

Time to Belong

We are an experienced team backed by Andreessen Horowitz (a16z), GGV Capital, Laurence Tosi, and other outstanding investors. We are hard at work designing the future at the intersection of consumer real estate and hospitality. Our Mission is to foster human connection by deepening our collective sense of belonging. One unique home, one special neighborhood, one new city at a time.

Our Vision

We are pioneers of the new mindset of the redefined American Dream by changing the experience of owning and renting homes. We manage properties for our homeowners and treat the residents who live there with the attention, speed and care they deserve. Our residents, who before felt like second class citizens, are connected not only to each other, but also to the local merchants, events, and institutions that give communities their unique character.

Job Description

What you’ll do:

  1. Data Analytics - use data to improve home repairs and maintenance decision making, worker scheduling and dispatch, to ultimately influence business outcomes.

  2. Problem solving - solve business challenges by adjusting various operational levers and identifying potential solutions.

  3. Build superior customer experiences through operational excellence - deep dive into the current customer experience (both from a home owner and resident point of view), our tooling systems, and our data to build ‘wow’ moments into our service.

  4. Cross-functional collaboration and stakeholder management - engage with a number of functions across the business - for example, homeowner & resident services team, and the product team.

  5. Project management and execution - plan and project manage multiple initiatives within our operating territories, and have the ability to execute in a constantly challenging and complex environment

  6. Product interaction - collaborate closely with our product team to test and roll out new tooling that improves operational velocity and quality.

Qualifications

  • Bachelor’s degree in a technical field such as Statistics, Economics or other quantitative fields.

  • experience in operations management, management consultancy, investment banking, strategy work in a large business, or at a fast growing startup.

  • Great project management skills; involving meticulously detailed execution plans for projects and then executing to plan regardless of surprises or ambiguity along the way.

  • Empathetic in dealing with different people from all walks of life. Able to quickly build relationships with internal stakeholders and 3rd party vendors alike.

  • Data-driven decision making mentality and sound commercial judgement through analytical thinking to assess project performance and financial viability. Excel modelling skills along with SQL knowledge is highly advantageous.

  • Desire to work closely with Product teams to develop critical tooling or identify areas for automation.

  • Resourcefulness - Belong is committed to constant improvement. You’re excited to create value for the business by designing processes and conducting analysis for new operational practices that allow us to scale.

  • Creative mindset that enjoys experimenting and is willing to take big bold bets despite risk failure.

  • High adaptability to change and ability to execute quickly. Able to pivot quickly from longer term thinking to immediate action and tactical response.

  • Passionate about reinventing the residential property industry to bring about significant change to rental experiences.

 

Additional Information

All your information will be kept confidential according to EEO guidelines.