Onboarding specialist

  • Salt Lake City, UT, USA
  • Full-time

Company Description

Time to Belong

We are an experienced team backed by Andreessen Horowitz (a16z), GGV Capital, Laurence Tosi, and other outstanding investors. We are hard at work designing the future at the intersection of consumer real estate and hospitality. Our Mission is to foster human connection by deepening our collective sense of belonging. One unique home, one special neighborhood, one new city at a time.

Our Vision

We are pioneers of the new mindset of the redefined American Dream by changing the experience of owning and renting homes. We manage properties for our homeowners and treat the residents who live there with the attention, speed and care they deserve. Our residents, who before felt like second class citizens, are connected not only to each other, but also to the local merchants, events, and institutions that give communities their unique character.

Job Description

This job is all about managing speed and quality; we’re looking for someone who can accelerate Homeowner and home onboarding. You will work in a close-knit pod inside our high performing Growth (Sales) Team to ensure our customers have a seamless experience bringing their Home onto Belong’s Platform and getting it loved by a new Resident.

What will you be doing?

  • Execute a rapid and tight onboarding program so that Owners can get their accounts and homes set up efficiently and effortlessly on our platform

  • Produce onboarding content and FAQs to ensure all Owners’ questions regarding Belong are answered quickly and effectively.

  • Assist the Growth (Sales) Team in conducting calls with Owners to ensure alignment on onboarding plans and progress

  • Working cross-functionally with Operations to ensure all physical activities are carried out accurately and punctually (e.g., home repairs, key & lockbox placement, for rent sign placement)

  • Oversee quality and speed benchmarks for your pod and be relentless about measuring and improving them over time.

We’re excited about you because…

  • You have high-energy and persistence; you don’t give up easily.

  • You are a documentarian - you store, share and scale every relevant learning.

  • You are humble - you’re willing to get your hands dirty, and you’re open to feedback.

  • You are gritty – you roll up your sleeves and do whatever it takes to make things successful.

  • You are self-motivated - you’re able to work with minimal supervision while achieving daily, weekly, and monthly goals.

Qualifications

  • You have a Bachelor’s degree.

  • You have 1-3 years of experience in either outbound marketing operations, sales enablement.

  • You have excellent written and verbal communication skills.

  • You are comfortable using Google spreadsheets and formulas (e.g., sum if) and functions (e.g., vlookup, pivot tables etc.,)

Additional Information

All your information will be kept confidential according to EEO guidelines.