Bellforte Consulting is a strategic consulting firm integrating a full range of business consulting capabilities. Our partners are tested professionals with deep ‘sector-specific’ knowledge and the ability to lead and drive industry agenda.

RECEIVE VISITORS

o Greet visitors appropriately

o Determine visitors needs in a professional manner

o Maintain visitors’ register

o Offer refreshments to visitors where appropriate

o Direct visitors to contact person/appropriate meeting room

o Ensure backup when absent from reception table

o Ability to maintain composure with difficult consumers. Must remain professional at all times

• ANSWER PHONE CALLS

o Answer phone calls in a timely and polite manner

o Determine purpose of the call

o Deal with visitors queries and provide correct information

o Attracts potential customers by answering product and service questions, suggesting information about other products and services.

• MANAGE MAIL/CUSTOMER SERVICE

o Reply electronic mail and sort all paper mails accordingly.

o Prepare outgoing mail for pick up or courier

o Organize courier deliveries

o Perform live chat and email correspondence with customers.

o Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

o Sift through all in-bound mails from customers and vendors and redirect appropriately to officers in-house

o Handle all customer related issues with proper guidance from supervisor.

• MONITOR OFFICE VISITS

o Monitor people coming & going through the reception doors

o Issue visitor passes where appropriate o Be aware of & report suspicious activity.

• ORGANISE MEETINGS

o Book meeting rooms o Inform participants

o Set up meeting with necessary refreshments & equipments

o Organize catering for meeting

• SECRETARIAL SUPPORT

o Prepare correspondence & documents

o Organize mailings o Schedule & follow up on appointments

o Maintains customer records by updating account information.

• RECEPTION AREA MAINTENANCE

o Keep reception area clear & neat

o Maintain & organize reading materials

• Bachelors degree.
• Prior experience in customer service as a receptionist, front desk representative, or relevant position.
• Basic computer knowledge (MS Office)
• Excellent communication, written and people skills.
• Good multitasking, time management and organisational skills.
• Problem-solving ability with analytical skill.
• Customer oriented and professional attitude.

Preferably a Male