Bellforte Consulting is a strategic consulting firm integrating a full range of business consulting capabilities. Our partners have tested professionals with deep ‘sector-specific’ knowledge and the ability to lead and drive industry agenda.

RECEIVE VISITORS o Greet visitors appropriately o Determine visitors needs in a professional manner o Maintain visitors’ register o Offer refreshments to visitors where appropriate o Direct visitors to contact person/appropriate meeting room o Ensure backup when absent from reception table o Ability to maintain composure with difficult consumers. Must remain professional at all times • ANSWER PHONE CALLS o Answer phone calls in a timely and polite manner o Determine purpose of the call o Deal with visitors queries and provide correct information o Attracts potential customers by answering product and service questions, suggesting information about other products and services. • MANAGE MAIL/CUSTOMER SERVICE o Reply electronic mail and sort all paper mails accordingly. o Prepare outgoing mail for pick up or courier o Organize courier deliveries o Perform live chat and email correspondence with customers. o Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. o Sift through all in-bound mails from customers and vendors and redirect appropriately to officers in-house o Handle all customer related issues with proper guidance from supervisor. • MONITOR OFFICE VISITS o Monitor people coming & going through the reception doors o Issue visitor passes where appropriate o Be aware of & report suspicious activity. • ORGANISE MEETINGS o Book meeting rooms o Inform participants o Set up meeting with necessary refreshments & equipments o Organize catering for meeting • SECRETARIAL SUPPORT o Prepare correspondence & documents o Organize mailings o Schedule & follow up on appointments o Maintains customer records by updating account information. • RECEPTION AREA MAINTENANCE o Keep reception area clear & neat o Maintain & organize reading materials