Artist Support Specialist

  • Moscow, Russia
  • Full-time

Company Description

As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service.  In this role, you will primarily support our growing Russian market over email and through the VK social platform, so fluency in Russian is a must

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Job Description

o   Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services

o   Resolve issues and questions customers have about TuneCore products and services

o   Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed

o   Product account management

o   Provide reporting on customer and product issues

o   Work with a team on special projects as needed

o   Report technical and communication issues in order to better service TuneCore artists

o   Perform other duties as assigned by management

o   Work on a flux schedule to provide support for our artists over weekend hours

Qualifications

·       Fluent in English and Russian

·       At least one year of experience working in an office and/or customer service

·       BA/BS preferred

·       Strong communications skills: written, verbal, and interpersonal

·       Working knowledge of Mac and the Microsoft Office Suite

·       Manage time effectively and prioritize workload

·       Ability to work well independently, and as part of a team

·       A basic understanding of the digital music industry is a plus

·       Experience with Zendesk is a plus

Additional Information

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, race, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability. 

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