VP OF CUSTOMER SUCCESS FOR LABEL & ARTISTS H/F

  • Paris, France
  • Temps complet

Description de l'entreprise

Believe is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries. It is a visionary and entrepreneurial spirit that drives us and makes us a world leader in the digital distribution of music.

Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day. It’s an adventure, a human adventure, and one that is propitious and stimulating for all of us.

Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you. Believe's mission is to develop labels and artists in the most suitable way, at each stage of their career and development.

Description du poste

Reporting to the Central team, your main missions are the following:

1 – Definition and deployment of sales objectives to build the success of our Artists and labels portfolio 

You will be tasked to conduct our sales budget objectives on our Existing client porfolio through and co-manage the local sales force (200ppl)

  1. Being accountable for our sales objectives for existing customers  

  2. Look after the growth of our existing client base  

  3. Develop all deals renewals strategy and look after deals renewals 

2 – Definition of programs to help our clients to grow their revenues

You will be tasked to conceive, improve and create programs to support the growth of our existing clients 

  1. Definition of 'Success strategy and growth programs' to be executed by our Account managers team locally

  2. Definition of 'Marketing Solutions Programs' deployment, and client adoption plan 

  3. Definition of 'Labels and Artist Satisfaction' programs to ensure Client Satisfaction 

3 – Build a client success organisation that unifies Customer Support and Account Managers 

You will be tasked to build the best organisation to support our client growth  

  1. Clarify roles and mission of each contributor and develop organisational models across different levels 

  2. Clarify interaction between account Managers and Customer Support  

  3. Execute training programs to help our account managers team to become client success managers 

  4. Build assessment programs for account Managers  

4- Structure all our customer Success operations, process, product and tools to execute programs  

  1. Participate in conception of product to streamline Account managers daily work 

  2. Build process to streamline operations and implement process 

  3. Build Tools to streamline process in coordination with Ops Team 

 

Qualifications

  • At least 15 years of experience in managing BtoB Customer success teams in multiple territories (in BtoB or BtoC digital businesses, advertising or social media industry)

  • An experience in the music industry will be a plus

  • The position is best suited for a strategic thinker, who is also a people and team developer and organizer, and a customer-oriented mindset.  

  • The position requires complete fluency in English and a significant amount of travel (over 20%).  

Informations complémentaires

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

Politique de confidentialité