CUSTOMER CARE & SUPPORT SPECIALIST ITALY- fixed-term contract (M/W)

  • Milan, Metropolitan City of Milan, Italy
  • Full-time

Company Description

Believe is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries. It is a visionary and entrepreneurial spirit that drives us and makes us a world leader in the digital distribution of music.

Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day. It’s an adventure, a human adventure, and one that is propitious and stimulating for all of us.

Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you. Believe's mission is to develop labels and artists in the most suitable way, at each stage of their career and development. In all local markets around the world. With respect, expertise, fairness and transparency.

Job Description

Believe is looking for a Customer Care & Support Specialist for a 6 months fixed-term contract, based in Milan.

Integrated into the Customer Care & Support department, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests.

Your main role and responsibilities are:

  • Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our - SLAs, and top quality communication
  • Manage video operational tasks to help Customers ( Approval of videos, modification of information attached to the video, help in case of technical issue)
  • Maintain high customer satisfaction
  • Onboard and train Artists and Labels on Believe internal tools
  • Contribute to the Support knowledge bases to improve the autonomy of our clients 
  • Maintain a regular and close communication with Sales teams
  • Interact with Believe back office teams: Finances, Content, Product, Contracts & Rights 

Qualifications

  •  At least 3 years of experience of online customer service
  • Good communication skills with Care, Respect, Empathy
  •  Problem solving mindset
  • Product knowledge
  •  Passionate about technology
  • Fluent in English/Italian

Why join us? At Believe, our leitmotif is simple: openness, passion and involvement!

We will also appreciate your agility, your sense of innovation, your excellent relationship and your enthusiasm!

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, race, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.

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