Sales Operations Manager M/W

  • Milan, Metropolitan City of Milan, Italy
  • Full-time

Company Description

Believe is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries. It is a visionary and entrepreneurial spirit that drives us and makes us a world leader in the digital distribution of music.

Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day. It’s an adventure, a human adventure, and one that is propitious and stimulating for all of us.

Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you. Believe's mission is to develop labels and artists in the most suitable way, at each stage of their career and development. 

Job Description

Reporting to the local Managing Director Operations and in dotted line to the Group VP Sales Operations, your main missions are the following:

1.     Organization, deployment and optimization of the sales processes

- Deploy and adjust (if strictly necessary only) centrally designed sales processes to ensure sales effectiveness and customer satisfaction

- Identify opportunities to improve the productivity and efficiency of the sales activity

- Ensure the adoption of key tools for the sales population (CRM (Salesforce), purchase order tool (Baseware), internal content management tools..) and be the referent on all internal processes

- Be the privileged support point for the sales teams, to understand and frame their business needs and translate them into an operational deployment strategy

- In conjunction with the Central SalesOps teams, implement and continuously improve front/back office processes (supply chain, right and finance ops, finance, marketing...)

- Define, implement and monitor KPIs and regular reporting to drive business performance and project success

- Identify local needs on specific trainings, processes to clarify, tools to adopt etc. and ensure that all the trainings defined centrally are followed and understood by the local teams

2.     Supply Chain Coordination in accordance with Central Sales Operations

- Help local teams to identify the issues, coordinate the discussions between Supply Chain team and local team, make sure the solutions to be well executed

- Support both Support and Content Delivery teams in solving issues associated with content delivery

- Participate in regular internal calls on supply chain matters and support in coordination, solution and communication internally

- Analyze efficiency of Content Delivery and Support and advise GMO/central OPS teams on ongoing issues and possible improvements 

3.     Product Experience in accordance with Central Sales Operations

 - Work closely with Customer Experience team and have regular communication on product updates which should be implemented based on customer needs and new features being introduced by local DSPs

- Collect feedback from local team on issues associated with the product as well as improvements/updates which are required from the clients

- Proactively advise MDO on prioritization of product developments 

- Describe and (together with MDO) communicate issues to central OPS team as well as track status of execution 

4.     Others 

- Contribute to information exchange between departments 

- Communicate to both international and central teams about ongoing issues/internal decisions made

- Run market, competition and product research

- Support MDO and team on market news and updates

- Summarize information and give input for management reports

Qualifications

- Business school or engineering school
-  Minimum 4 years of experience in sales operations / operations / cross-functional project management
- Continuous process improvement approach
- Interpersonal skills, ability to interact with a variety of people (sales / finance / ops teams); customer orientation
- Adaptability, autonomy, pragmatism and proactivity: ability to knock on the right doors to obtain answers, to be a force of proposal and to solve problems

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

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