VN - CUSTOMER SUPPORT (INTERNAL CONSULTANT)
- Ho Chi Minh City, Vietnam
Believe is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries. It is a visionary and entrepreneurial spirit that drives us and makes us a world leader in the digital distribution of music.
Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day. It’s an adventure, a human adventure, and one that is propitious and stimulating for all of us.
Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you. Believe's mission is to develop labels and artists in the most suitable way, at each stage of their career and development. In all local markets around the world. With respect, expertise, fairness and transparency.
Customer Support team member will achieve his/ her mission by providing timely, qualitative and innovative answers with care and transparency using a high level of communication skills.
As a Customer Support you will use our ticketing tool (Zendesk) and you will have to handle a daily number of requests. You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.
- Ensure a good quality of answers to our Customers regarding various subjects such as content delivery or modifications, payments and reporting
- Make sure to give efficient solutions and answers in a minimal delay
- Contribute to create resources in our knowledge base to improve the autonomy of our clients
- Training & onboarding for Artists and Labels on our tools
- Knowledge of Customer Support ticketing system i.e. Zendesk, JIRA etc
- Good communication skills
- Problem solving mindset
- Product knowledge
- Attentive to details
- Passionate about music and technology
- Fluent in English and local native language
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.