IT Administrator I

  • New York, NY, USA
  • Full-time

Company Description

TuneCore develops web applications in the music space, creating a platform that allows independent Artists to connect with a global audience.  We’re looking for a talented IT Administrator with experience working in hybrid Mac \ PC environments to join our growing team, and help maintain the internal functions of our company, and the various cloud-based systems that we utilize.

Job Description

Duties will include equipment maintenance and repair (laptops, desktops, monitors, peripherals), Conference Room A/V System support, remote user and software support, basic network troubleshooting, and administration of Office 365 and other internal systems.  We’re a small team with a large impact and we wear a lot of different hats, so while this is primarily an on-site role, it will require both in-person and remote user support.  Some after-hours and weekend support is required.

 

The ideal candidate will be adaptable, highly responsive, organized, love solving complex problems, and possess excellent communication skills.  You’ll approach tasks with both fault-tolerant and security-focused mindsets, and have the ability to learn on the fly and pick things up quickly.

Qualifications

Requirements:

- Excellent interpersonal and communication skills (customer service backgrounds especially sought)

- Strong analytical and problem-solving skills

- Exceptional organizational and time management skills

- Advanced PC and Mac troubleshooting (On-site and Remotely)

- Strong Cloud-based software support (Slack, JIRA, Office 365, BackBlaze, Oracle Cloud)

- Experience managing the user on-boarding/off-boarding process

- Azure Active Directory, Exchange, and SSO administration experience

- Solid knowledge of best practices in IT administration and system security

- Demonstrated experience working in JIRA Service Desk or other ticketing systems

- Experience in troubleshooting Conference Room and A/V installations

- Ability to manage and troubleshoot office equipment (printers, copy/fax machines)

- Experience in secure document handling

 

Nice to Have:

- Experience working with physical security systems (Video Security, Secure Door Access etc.)

- System Administration, IT, and Network certifications in Microsoft, Mac, Linux or other network related fields are a plus

- Experiencing working with MiniOrange (or similar) Single Sign-On framework

Additional Information

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