LOCAL CUSTOMER SUPPORT ( CHENGDU - CHINA )

  • CHENGDU, CHENGDU, China
  • Full-time

Company Description

 

Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape. 

With more than 1,000 employees in 45 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.

believe's mission can be summed up as: "Best serve and develop all artists with care, transparency, fairness, expertise and innovation, in all local markets around the world".

Want to collaborate in a dynamic, entrepreneurial company that puts people at the center of its strategy? believe is for you!

Job Description

Local Customer Support is the major point of contract for our Customers. You will use our ticketing tool (Zendesk) to handle a daily number of request and achieve mission by providing timely, qualitative and innovative answers with care and transparency, using a high level of communication skills. You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.

Job Duties:

1. Ensure a good quality of answers to our Customers regarding various subjects such as Content delivery, Payments and Reporting

2. Make sure to give efficient solutions and answers in a minimal delay

3. Contribute to create resources in our knowledge base to improve the autonomy of our clients

4. Training & Onboarding for Artists and Labels on our tools

Qualifications

1. Good communication skills with Care, Respect, Empathy

2. Problem solving mindset

3. Product knowledge

4. Attention to detail

5. Passionate about technology

6. Fluent in English/Chinese