Customer Support Artist Services & Development

  • Bandra Kurla Complex Rd, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India
  • Full-time

Company Description

Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape.

With more than 1,000 employees in 45 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.

Believe's mission can be summed up as: "Best serve and develop all artists with care, transparency, fairness, expertise and innovation, in all local markets around the world".

Job Description

You will be the main contact for our Artist Services & Development team in India regarding audio delivery operations and audio content management

You will provide to our clients high quality answers on different topics: content delivery, payment, financial reporting, etc…

You will propose effective solutions in compliance with our SLAs (Service-Level Agreement)

You will participate to the marketing and promotion strategy in order to best deploy our artists’ album releases

You will collaborate in the enrichment of our customer knowledge base by writing articles and by identifying new relevant subjects in order to improve our client autonomy

You will be a proactive force to improve processes and internal support tools

 You will train and onboard our artists on our tools

 

Qualifications

We will appreciate your agility, your sense of innovation, your excellent relationship and your enthusiasm. A successful experience in a client support team is a plus.

During your past experiences, you have developed the following skills:

- Strong communication with respect and empathy

- Attention to details

- Capacity to resolve problems and proactive force

- Passionate about digital and technology

You are fluent in English, both spoken and written.