Bedruthan and Scarlet are set into the clifftop above Mawgan Porth beach in North Cornwall and belong to the group, Red Hotels. Owned by the same family, we are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team.

Your Journey begins here!

Here at the Scarlet and Bedruthan, we create unforgettable experiences. From front desk to back office, on the ground to behind the scenes, our team makes us what we are. We’re always looking for passionate, like-minded people to join our vibrant team. If you’re driven, dedicated and looking for a career with a difference, please read on.

Reservationist

What it looks like. 

As Reservationist, you'll be the first port of call for our guests, and responsible for understanding their needs, showcasing the hotels and delivering exceptional customer service to ensure they book their experience with us.

To do the job you will need to:

• Love customer service and have an enthusiasm to deliver excellence
• Feel confident speaking with customers on the phone and make sure all phone calls are answered quickly and efficiently
• Carry out an administrative tasks to ensure all booking details are accurate and communicated to the guest
• Provide friendly, knowledgeable, efficient and professional service at all times
• Communicate with other hotel departments
• Have a hunger to succeed, hit your targets and encourage your fellow team member to
• Need to have great listening skills and know your way around a computer (although full training is given)
• Be a quick thinker, with the ability to use your initiative and have good problem solving skills 

Of course, this list is not exhaustive, we expect versatility from you and regular on the job training is a given!

You will need to demonstrate:

• Positive, warm, friendly and the ability to build genuine relationships
• Good organisational skills
• Excellent spoken and written English skills

We offer:

• Competitive hourly rate plus bonus
• £500 retention bonus
• Full time/Part-time
• Learning opportunities and career progression possibilities
• 28 days holiday per year (29 after 1 year)
• A team based and highly supportive work family
• Discounted services at The Scarlet and Bedruthan

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.