Reservationist

  • Tredragon Rd, Mawgan Porth, Newquay TR8, UK
  • Full-time

Company Description

Bedruthan and Scarlet are set into the clifftop above Mawgan Porth beach in North Cornwall and belong to the group, Red Hotels. Owned by the same family, we are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team.

Job Description

As part of our sales and reservations team, you’ll be the first point of contact for guests as they plan and book their holiday, helping them decide when to stay and arrange their perfect experience. As the voice of the Bedruthan and Scarlet brand you’ll easily build rapport and make guests feel welcome from the minute they interact with us.

Our vibrant team are pro-active, committed and friendly and will go above and beyond the call of duty to help our guests. Each and every one of our guests are important and our reservations team will listen and create the perfect holiday package for either the Bedruthan or the Scarlet Hotel.

In your role you will be carrying out general Reservation’s duties, answering telephones, responsible for collecting guest payments, completing daily reports, up-selling and offering special offer/promotions, restaurant and spa bookings.

We’re looking for an organised self-starter who will contribute to our team goals in a busy, fun and buzzing environment.

Qualifications

You will need to demonstrate:

  • Positive, warm, friendly and the ability to build genuine relationships
  • Good organisational skills
  • Excellent spoken and written English skills

Additional Information

We offer:

  • Competitive hourly rate plus bonus
  • Permanent contract offering up to 40 hours per week, including days/evenings and weekends. 
  • Uniform
  • 28 days holiday per year / 29 after 1 year
  • Discounts on services and products at Red Hotels. 

 

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.

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