Beaulieu & Associates, Inc. was founded in 2007 with the vision of being the antithesis of today's recruiting practices by offering a unique, high-end approach to IT Staffing and Recruiting.  Today more than ever, our clients appreciate our ability to understand their requirements and consistently find and engage great people. The depth of our offering goes way beyond traditional staffing.   In our world, integrity, trust and mutual respect encourage a spirit of true collaboration aimed at producing performance, results and overall value.

Our mission, our passion is helping people, teams and entire organizations achieve the success they desire.  Why not hire the best!

Beaullieu & Associates, is seeking candidates for a Service Desk Specialist position located in North San Antonio.  This is a contract to hire engagement with a global, San Antonio based organization.

JOB SUMMARY: The key responsibilities of the Service Desk Specialist include helping provide first level support to end users. 

ESSENTIAL JOB FUNCTIONS:
•    Effectively and timely resolve and/or re-assign all Service Desk incidents/requests.
•    React to high priority incidents and initial support to all levels of personnel.
•    Troubleshoot and diagnose a wide variety of issues.
•    Receive, set up, deliver, upgrade and image desktop systems.
•    Provide remote and local support to PC users.
•    Train new employees or existing employees on new equipment.
•    Install, configure, maintain and upgrade business-specific software applications as required.
•    Perform installation and configuration of hardware components such as memory, Ethernet cards, hard drives, etc.
•    •    Perform other duties and responsibilities as assigned.

QUALIFICATIONS & REQUIREMENTS:
•    Superior customer service support skills.
•    Ability to analyze problems, resolve issues, and document resolutions in the knowledge system.
•    Experience with Microsoft operating systems, Microsoft Office products, and PC/printer repair required.
•    Troubleshooting skills with hardware and software. Ability to independently research unresolved issues.
•    Good diagnostic troubleshooting in person and over the phone.
•    Proven ability to work under stress and meet deadlines.
•    Ability to communicate effectively with all employees, managers, and clients.
•    Attention to detail and organizational skills.
•    Ability to handle daily tasks with many interruptions.

Are you interested? Please forward your resume and contact information. We will follow up with more details regarding this opportunity.  Pre-employment screening requirements include a Criminal Background Check and Drug Screen.

Beaullieu & Associates is an Equal Opportunity Employer.