Bear Mattress is an e-commerce company that helps active people sleep better, recover faster and improve athletic performance through its line of mattresses, pillows and accessories, which are delivered direct-to-consumers.

The namesake Bear Mattress is the first product available from the brand, which launched in 2014. The mattress is engineered with clinically-proven technology that provides optimal cooling, comfort, and muscle recovery for athletes and those living an active lifestyle. Bear Mattress has quickly become the mattress of choice for professional athletes, weekend warriors and casual fitness lovers alike.

We are a company built on customer service and it is the most crucial aspect of the business.  Your skills are making people happy, solving problems quickly and always finding a solution.  

• Be the product expert and open to learning all facets of the business, product, and service offer
• Clearly explain Bear Mattress technology and product details to interested consumers via live chat, email, and phone
• Provide quick, knowledgeable, and “best-in-class” customer service to our customers.
• Ensure an amazing customer experience from start to finish, including processing order updates, monitoring delivery logistics, answering questions and solving problems
• Coordinate and troubleshoot with delivery and service providers
• Understand the return process, coordinating pickups with local charities and recycling services.
• Investigate missing packages, order issues, and other mishaps encountered during the customer experience.
• Update management on customer related trends and suggest service improvements.
• Run showroom appointments

You are a savvy problem solver that can articulate well on the phone and multi-task.

• Positive and optimistic personality - no client problem is too big 
• Passion for making people happy
• Problem solving skills to navigate complicated issues 
• Great communicator
• Ability to work weekends when necessary

We offer a competitive salary and benefits package. This opportunity is ideal for someone who wants to enter a startup early and have the chance for career growth. Your work will shape Bear Mattress as a brand and have true and measurable impact. We look forward to receiving your application!