Customer Service Agent (11am-7p PST / West Coast) - Remote

  • Part-time

Company Description

Bear is a leading sleep company with a mission to improve the health, wellness and overall sleep quality of every customer, every night. Our customers choose Bear because our products offer exceptional value, we use sustainable & certified non-toxic materials and we have an amazing, friendly, in-house customer service team. Family-owned & operated since 2014, we are passionate about creating safe, premium-quality American-made mattresses for our modern, active lifestyles.

 

 

Job Description

SHIFT: M-F 11am-7pm PST

Job is Remote / Work From Home

  • Sell our Bear Sleep Products to customers using detailed product and industry knowledge

  • Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our products doesn’t go 100% as planned

  • Be overly accommodating to customers with 5-star quality service and correspondence that exceeds expectations

  • Respond to customer inquiries via email, phone, and chat

  • Become and act as a subject matter expert in our sleep products and our logistics

  • Work closely with customers, pickup organizations and charities to schedule return pickups

  • Follow up with abandoned cart orders by calling or emailing customers

  • Support the operations and logistics team in making sure products are received by customers in a timely manner

Qualifications

 

  • Experience in sales and customer service

  • The ability to offer our customers an extraordinary and energetic customer experience filled with empathy and compassion

  • A “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception

  • Superior written and oral communication skills

  • Strong people skills — you are friendly, a good listener, and you’re invigorated by constant personal interaction

  • Team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment

  • Detail-oriented and highly organized

  • Must be flexible with schedule; available weekends, holidays and other hours

Additional Information

  • $20/Hour
  • Free Bear products
  • Other Benefits