Care Coordinator Supervisor

  • Braintree, MA, USA
  • Full-time

Company Description

Bay State Community Services is a not-for-profit human services agency, dedicated to improving the social functioning of adults, adolescents, and children within a framework that recognizes the primary importance of family and community. To this end, the agency's mission is to support individual, family, and community empowerment through an integrated, culturally competent continuum of social, mental health, addiction, and correctional services.

Job Description


• Master’s degree in Human Service Field with at least 3 years of experience in providing outpatient behavioral health services to youth and families
Must hold and maintain valid independent MA state professional license (LMHC, LMFT, LICSW, etc.)
• Experience with home based or wrap around models is preferred
• Must have supervisory experience
• Must have experience working collaboratively with state agencies, consumer advocacy groups, and or behavioral health outpatient facilities
• Must meet credentialing criteria for Master’s level clinicians as outlined in the MCE’s most current provider manual
• Experience in navigating the child/family serving systems and experience advocating for family members who are involved with behavioral health systems
• Must be certified in MA CANS
• Valid MA driver’s license with acceptable driving record and current proof of insurance
• Acceptable CORI and SORI background record check as required by program

Conduct comprehensive, home based assessment inclusive of CANS and other tools as determined necessary, which occurs in youth’s home or other location of family’s choice

• Identify with the family-appropriate members of the CPT
• Develop and implement a youth and family centered ICP in collaboration with family and collaterals
• Develop risk management/safety plan in collaboration with the family and collaterals 
• Maintain regular contact with the family, youth (where appropriate) and other relevant persons in the youth’s life
• Facilitate CPT meetings
• Maintain face to face contact with the youth and family, as determined by the youth, family, and members of the CPT
• Make necessary referrals and linkages to appropriate supports as identified in the CPT
• Identify and develop with the family natural supports
• Assist in system navigation
• Provide family education, advocacy, and support
• Identify and actively assist youth and family to obtain and monitor delivery of available resources including medical, educational, social, therapeutic, and other services
• Monitor, review and update the ICP to reflect the changing needs of the youth
• Develop and maintain collaborative relationships with Community Resources, state agencies, residential programs, group homes, foster care providers, service providers and community organizations at the area, regional and state levels
• Develop community partnerships with formal and informal community resources thus enabling family access to expanded, ongoing community based services for the children and families
• Provide weekly individual supervision to Intensive Care Coordinators on staff; all supervision must be documented in files accessible for review by the MCE during the site review process or upon request
• Supervision notes must contain, at a minimum, information regarding frequency of supervision, format of supervision, supervisors’ credentials, and general content of supervision sessions
Quality Management
• Meet productivity expectations
• Facilitate TOMS on staff
• Maintain policies and procedures for safety and well-being that are consistent with the standards of Bay State Community Services
• Maintain standards of confidentiality as defined by Bay State Community Services
• Participate in Area CQI initiatives and CSA Program self-assessment as defined by Bay State and Mass Health
• Participate in Performance Improvement Planning based on aggregate data to maximize utilization and efficient services while supporting family access and family inclusion in Care planning activities
Professional Growth and Development
• Participate in supervision for professional growth, one hour per week individual and one hour peer week group by a clinician licensed at an independent level
• Attend all mandated trainings offered by Bay State, Mass Health or TAC
• Participate and promote culturally relevant practice
• Engage in annual self-evaluation to establish goals for professional development 
• Excellent communication and organizational skills
• Provide on call coverage as assigned
• Responsiveness to the needs and concerns of families
• Flexible schedule including mornings and some evenings
• Inter-organizational collaboration
• Creative problem solving
• Risk assessment and management
• Advocacy and negotiation skills
• Clinical consultation and supervision
• Utilization management
• Accessing third party reimbursement
• Developing customized service packages
• Participate in regularly scheduled supervision and be open to supervisor feedback
• Actively participate in annual performance evaluation process
• Mandated reporting of abuse and neglect
• Ability to adhere to agency Confidentiality Policy
• Other duties as assigned

Additional Information


All your information will be kept confidential according to EEO guidelines.

ATTENTION! BSCS is hosting Job Information Sessions every Thursday 11-1pm at 36 Cordage Park Circle, Suite 305, Plymouth, MA and  FRIDAY from 9-12 at our Main location—1120 Hancock Street, Quincy. 

Come meet our hiring team, learn more about Bay State, and get started on your new career!  

Hope to see you there! 

Related Terms: Adolescents, CBHI, Mental Health, Case Management, Social Worker, Social Services, Behavioral Health, Wrap Around, supervisor, Licsw, LMHC