Our client Medicare Advisors 365's purpose is to inform and empower consumers to make informed decisions for medicare based on their specific needs. Consumers can have confidence when it’s time to choose ANY company and plan that works best for them.

They are seeking a dynamic Head of Sales Operations to join their team as they build the leading health insurance technology for the 65+ market. As Sales Operations Manager, you will define and manage sales process procedures, CRM functionality, dialer workflow requirements, analysis, and create necessary sales reports, forecasts, and dashboards.

Success in this role means increasing sales as a result of your operational efforts.

Responsibilities

• Define necessary tools and road maps to develop the Sales and Customer Service operations through systems, processes, and people.
• Responsible for project management of technological aspects of strategic outbound and inbound calling campaigns.
• System architecture for Dialer and CRM
• Develop strategic reporting dashboards for agents and managers.
• Drive strategic initiatives within the Sales team together with cross-functional partners in operations, finance, merchandising and business planning.
• Work with senior leadership team to develop outbound sales strategy to achieve internal sales targets and goals.
• Real-time monitoring of campaigns, dialer agents, calling list penetration, and statistics to ensure agents are fully utilized & dialing plans are executed successfully
• Deliver service gap assessments based on current capabilities vs strategic planning.
• Define and evolve service strategies to deliver best in class performance.
• Define, assess, and enhance dealer terms and conditions to increase operational efficiencies.
• Manage and maintain system integrations with the B2B/B2C site and ensure data accuracy across all sales reporting.
• Partner with leaders and stakeholders across our go-to-market teams with a focus on implementations and support teams.
• Train staff on new technology and software.
• Other duties as assigned.

• Bachelor’s degree in business administration with focus on Sales/Marketing/Supply Chain
• 5 years in the sporting goods industry in a CS or business role
• 5 years’ sales/customer service experience minimum
• High degree of wholesale and B2B platform businesses
• Strong Excel, analytical, strategic, and operational skills
• Demonstrated leadership skills
• Works well under pressure
• Demonstrated problem solving skills
• Ability to multitask
• Excellent written/verbal communication.

All your information will be kept confidential according to EEO guidelines.