Our client OPSWAT is an exciting, growing, security software company headquartered in San Francisco's Potrero Hill neighborhood and with offices around the world. They are always looking for intelligent and creative people with a passion for security to join their team. 

OPSWAT protects critical infrastructure. Their goal is to eliminate malware and zero-day attacks. They believe that every file and every device pose a threat. Threats must be addressed at all locations at all times—at entry, at exit, and at rest. Their products focus on threat prevention and process creation for secure data transfer and safe device access. The result is productive systems that minimize risk of compromise. That’s why 98% of U.S. nuclear power facilities trust OPSWAT for cybersecurity and compliance.

OPSWAT is looking for a Director, Business Operations to scale the company’s global business systems, infrastructure, and processes in order to support their long-term growth. The position requires a seasoned individual who has demonstrated the ability to deliver results in a high-growth, dynamic and fast-paced environment and someone with a customer-oriented (both external and internal) mindset.  This position reports to the Chief Finance Officer and will partner closely with senior executives of OPSWAT to drive operational excellence. 

Responsiblities

• End-to-end management of the Leads to Opportunity and Quote to Cash processes.
• Deliver seamless systems integration between Marketing (Hubspot), Sales (SFDC), and Finance (NetSuite ERP) to streamline the Leads to Opportunities and Quote to Cash processes.
• Ensure 100% data consistency and data integrity across the systems.
• Manage a team of SFDC admins and provide admin support to SFDC and PRM (Partner Relationship System).
• Automate license generation/activation process.
• Collaborate with Sales Operations to establish global sales polices to one worldwide standard and ensure policy compliance e.g. sales discounts.
• Manage the deliverables of 3rd party SFDC vendor(s)
• Maintain SFDC licenses
• Manage the monthly sales commissions payment and reporting process
• Work with Finance to automate and streamline back-end financial processes.
• Work with the BI team to develop and maintain operational dashboards.
• Support hardware fulfillment process
• Work with key stakeholders and cross-functional teams to identify problems, process gaps and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows.

• Metrics-driven and know how to develop alignment & accountability within your team.
• An excellent communicator and manager. You lead with strong internal communications, support and guidance, and accountability with your team.
• An operational excellence execution-oriented leader and multi-tasker. You’re process-driven and build systems that work.
• Passionate in continuous process improvements with a mindset that challenges the status quo.
• Interested and engaged in developing and applying emerging technologies
• BS/BA or Equivalent Experience Required
• 10+ years of work experience in sales operations with a strong systems background
• Experience working at software or subscription-based company highly preferred
• Salesforce experience a MUST

All your information will be kept confidential according to EEO guidelines.