Please note: This role is based in Scoresby, VIC Unit 2/7 Keith Campbell Ct, Scoresby VIC 3179

 E-Max Australia has been a leader in electrical wiring solutions for the heavy transport industry. As part of Bapcor Limited, Asia Pacific’s leading provider of vehicle parts, accessories and services, we are proud to deliver innovative and high-quality solutions to our customers. 

We specialise in the in-house engineering and manufacturing of heavy vehicle trailer harnesses, alongside a comprehensive range of ancillary products including heavy-duty coils, plugs and connectors.

Our flagship product, Air-Weigh®, is an advanced on-board weighing system designed for trucks and semi-trailers. This cutting-edge technology delivers real-time, accurate load data—helping customers improve efficiency, compliance and decision-making.

We're looking for an organised and customer-focused Product Coordinator to become the central point of coordination for Air-Weigh sales and installations, ensuring a seamless experience from initial enquiry through to installation and after-sales support.

This is a varied role combining sales administration, customer service and project coordination. You'll work closely with customers, installers and internal stakeholders to ensure every order and installation is delivered accurately, efficiently and professionally.

No two days are the same. You'll be managing customer enquiries, coordinating installation schedules, processing orders and helping drive an outstanding customer experience.

Key Responsibilities

• Coordinate Air-Weigh quotations, sales orders, invoicing and associated documentation
• Schedule and manage installations with customers and installation partners
• Maintain accurate records, compliance documentation and installation tracking
• Act as the key point of contact for customer enquiries and order updates
• Ensure a complete and accurate audit trail across all transactions
• Identify opportunities to improve processes and enhance the customer journey
• Support broader sales administration and customer service activities across the E-Max business

About You

You're highly organised, proactive and enjoy building strong relationships with customers. You thrive in a fast-paced environment and take pride in delivering outstanding service and attention to detail.

To be successful, you'll bring:

• Experience in customer service, sales support, sales administration or order processing
• Exceptional organisational skills and strong attention to detail
• Outstanding communication and stakeholder management skills
• The ability to prioritise and manage multiple tasks simultaneously
• A proactive, problem-solving mindset
• Strong Microsoft Office skills and confidence working across multiple systems

Highly Regarded

• Experience coordinating installers, technicians, contractors or external service providers
• Exposure to the transport, automotive, manufacturing or electrical industries
• Experience managing compliance, scheduling or installation processes

Why join Bapcor?

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
• Paid birthday leave
• Wellbeing support
• Novated leasing and more

At E-Max, we're committed to creating an inclusive workplace where everyone feels valued, respected and supported. We encourage applications from people of all backgrounds, experiences and identities.