Balsam Brands is a global, eCommerce retailer with roots in seasonal, Christmas, and home décor. We are thrilled to extend our reach into Mexico City, bringing the magic of the holidays to a vibrant new location. Your role will be pivotal in shaping the future and trajectory of our company right here in Mexico City!

Why Balsam Brands? At Balsam Brands, we're not just a company. Our people-first approach means that you're not just an employee; you're a valued member of a community that values relationship building, authenticity, and doing the right thing. We've been sharing joy across the globe, with growing teams in Boise, ID, Redwood City, CA, Dublin, IE, and Manila, PH. Now, we're excited to welcome talent from the heart of Mexico City, MX!

Our Mission: Create Joy Together. Join us in empowering our team and partners to love what they do. At Balsam Brands, we're about more than just the products we sell; we're about creating experiences that inspire meaningful moments with family and friends. Your work will contribute to our larger mission of giving back to our families and communities in impactful ways.

When you join Balsam Brands in Mexico City, you're not just joining a company; you're joining a culture of caring and interesting people doing challenging work to grow together to delight our customers. Together, we're building a workplace where everyone feels welcome, supported, and encouraged to bring their best selves to work every day.

Ready to be a part of the joy? Explore more about the IBM Sterling Development Manager role below and apply today!

This full-time position reports to the Director of Enterprise Technology and has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from home. It is required for teleworkers to reside in the metropolitan Mexico City area, as we will require attendance for occasional in-person events. To ensure sufficient overlap with functional and cross-functional team members globally, some flexibility with this role's regular work schedule will be required. Most of our teams have overlap with early morning and/or early evening PST. Specific scheduling needs for this role will be discussed in the initial interview.

What you’ll do:

• Take technical ownership of Next Gen platform of IBM Sterling Order Management, Call Center, Order Hub, and Inventory Visibility applications
• Collaborate with product management team and technology peers to support current and future business requirements
• Contributes towards design by creating technical specifications documents
• Perform hands-on development, build unit test cases; resolve bugs found during QA testing and UAT
• Work on performance tuning, code reviews and test strategies
• Production support of IBM Sterling applications
• Implement standards and best practices for software development
• Promote API based integrations strategy and microservices based architecture
• Remove blockers and ensure on time delivery of projects while maintaining quality
• Lead and manage a team of IBM Sterling engineers
• Be responsible for hiring, training, coaching and career development of team members reporting to you

People Management   

• Regularly engage in discussions with direct reports covering performance, well-being, career advancements, or performance improvement plans, and guide team to adhere to company norms   

People Development   

• Provide guidance, direction, and motivation to the team, in line with our values, purpose and purposeful performance framework, so that they meet organizational objectives  

What you bring to the table:

• Must be fluent in English, both written and verbal
• Bachelor’s degree in computer science, MIS or equivalent academic achievement or equivalent experience
• At least eight (8) years of IBM Sterling development experience
• Previous experience of leading and managing a team of IBM Sterling developers
• Implementation expertise of Next Gen platform of IBM Sterling Order Management, Inventory Visibility, Order Hub, and Call Center applications
• Experience working with IBM Sterling Order Management’s integrations touch points:  PIM, Data Warehousing, CRM, ERP systems, WMS, Order Capture Channels, payment processing applications, tax calculation packages and transportation management systems
• Experience in Java programming, SOAP/REST Web Services, messaging, and event-based architecture
• Experience with Shell Scripts, JSON, and JMS compliant queues
• Experience in XML, XML parsers, and XSL
• Experience in customizing Sterling UIs: Order Hub and Call center
• Experience of using SOAP UI, Postman, LDAP Clients, Source control utilities, Packaging and Build tools
• Experience working with Oracle, DB2 and SQL Server databases
• Experience of working in Agile and Scrum teams
• Knowledge of DevSecOps in creating available, survivable, defensible, and resilient software
• Commitment to learning new technologies, completing training, acquiring certifications and being an impact player
• Problem solving, analysis and ability to work under minimal supervision
• Track record of delivering results within established timelines
• Strong communication skills and experience of working with diverse and remotely distributed teams

Location and Travel: At Balsam Brands, we believe that time spent together, in-person, collaborating and building relationships is important. To be considered for this role, candidates must live within the metropolitan Mexico City area in order to attend team meetings, offsites, or learning and development opportunities. Please only apply if you are able to live and work full-time within the metropolitan Mexico City area.

Notes: This is a full-time (40 hours/week), indefinite position with benefits. Candidates must be Mexican nationals to be eligible for this position; this screening question will be asked during the application process.  Velocity Global is the Employer of Record for Balsam Brands' Mexico City location, and you will be employed and provided benefits under their payroll. Balsam Brands has partnered with Velocity Global to act as your Employer of Record to ensure your employment will comply with all local laws and regulations and you will receive an exceptional employment experience.

• Check out our flagship brand, Balsam Hill: www.balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023 
• LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

Benefits Offered:

• Competitive compensation; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
• Career development and growth opportunities; access to online learning solutions and annual stipend for continuous learning
• Fully remote work and flexible schedule
• Collaborate in a multicultural environment; learn and share best practices around the globe
• Government mandated benefits (IMSS, INFONAVIT, SAR, 50% vacation premium)
• Healthcare coverage provided for the employee and dependents
• Life insurance provided for the employee
• Monthly grocery coupons
• Monthly non-taxable amount for the electricity and internet services 
• 20 days Christmas bonus
• Paid Time Off: Official Mexican holidays and 12 vacation days (increases with years of service), plus additional wellness days available at start of employment 

All your information will be kept confidential according to EEO guidelines.