We are seeking a dynamic, collaborative Product Manager to support our eCommerce initiatives. As Product Manager, you will play a critical role in developing our products and features to enhance the customer experience, as well as our business processes. You will be adept at using Agile methodologies to bring our products to life. You thrive both knee-deep in analysis, as well as with cross-functional collaboration, expertly managing expectations and communicating with your teammates.

This full-time position reports to the Sr. Product Manager. This role can work remote from any U.S. state where Balsam Brands is currently setup as an employer, which includes: CA, CO, FL, GA, ID, IL, IN, KS, KY, MD, MA, MO, NJ, NC, OH, OR, PA, TN, TX, VA, and WA. This role can also work locally in our Redwood City, CA or Boise, ID office location. Our local teams work in a hybrid model, which currently includes Tuesday and Wednesday in-office.

To ensure sufficient overlap with functional and cross-functional team members globally, some flexibility with this role's regular work schedule will be required. Most of our teams have overlap with early morning and/or early evening PST. Specific scheduling needs for this role will be discussed in the initial interview.

What you’ll do:

• Define story maps, author user stories, tasks, and bugs with a customer-centric eye
• Function as product owner, maintaining well‐groomed backlogs and artifacts; actively manage expectations by communicating statuses and timelines
• Participate in Agile ceremonies, attending daily Scrums, and facilitating backlog grooming, sprint planning, sprint review discussions, and sprint demos
• Partner with technology, business analysts, and key stakeholders to dissect requirements, understand risks, dependencies, and required resources, and develop/deliver against timelines that account for these
• Hold an in-depth understanding of and communicate the impact functional changes may have on the business
• Partner with the business to update, document, and train on new business processes as needed
• Data analysis using GA, Power BI, and Crazy Egg to understand user behavior and identify opportunities
• Perform competitive analysis and market research to inform features that support future growth
• Maintain and facilitate relationships with existing external vendors
• Support other efforts/initiatives as needed

What you bring to the table:

• 8+ years of professional experience, which includes experience as a Product Manager and hands-on experience working in a B2C eCommerce environment
• Experience working with front-end and back-end development teams with an understanding of Headless framework with Microservices based architecture
• Experience authoring user stories in support of the Agile development process and prioritizing backlogs and working with cross-functional partners to understand trade-offs 
• In-depth understanding of A/B testing and optimization best practices
• Strong interpersonal and communication skills and the ability to work well in a team-oriented environment
• Excellent project-management skills and attention to detail
• Strong analytic skills
• Professional Product Management certifications are a plus (ex. CSM, Agile, PDP, etc.)
• People management experience is a plus
• Experience working with SAP Commerce or IBM Sterling is a plus

Travel for remote team members: At Balsam Brands, we believe that time spent together, in-person, collaborating and building relationships is important to who we are. For our newest remote Brandits, we will arrange travel to one of our local offices within your first three months of employment so you can meet and train with your new team in-person. You may also get to travel an additional 1 – 2 times a year for events such as team retreats, offsites, or learning and development opportunities.

Notes: This is a full-time, permanent position with benefits. Please submit a cover letter and resume, and only apply if you are able to live and work full-time in one of the states listed in this posting. State locations and specifics are subject to change as our hiring requirements shift.  

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines - and most recently, Windsor, Canada!

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes 

• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
• Up to $2,000 annual funding toward HSA accounts
• Medical, transit, dependent care FSA
• Infertility coverage offered on all medical plans
• Generous parental leave program and flexible return options
• Company-paid life and AD&D insurance
• Company-paid short and long-term disability insurance
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year
• Employee Assistance Program (EAP) and other mental health and wellness perks
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
• Paid 5-week sabbatical leave after 10 years of employment
• Annual continuous learning benefit up to $1,000 per person, per fiscal year
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
• Generous team member merchandise discount
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

The base pay range for this position is: $123,000 to $165,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.