Operations Data Coordinator - Manila, PH

  • Manila, NCR, Philippines
  • Contract

Company Description

Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as www.BalsamHill.com. We strive for excellence in everything we do and have been honored to receive the following awards as a result:

  • Forbes: America’s Best Small Companies (2016)
  • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
  • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
  • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Balsam International is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success. The team in the Philippines enjoy full employee benefits including mandatories (SSS, PAG-IBIG, PhilHealth), 13th month pay, healthcare coverage + 2 dependents, internet subsidy (after regularization), holiday breaks, meal subsidies, company trips and other perks on top of the work-from-home setup.

Job Description

Balsam Brands is looking for an Operations Data Coordinator who will be responsible in communicating on a daily basis with our Logistics team and warehouses to ensure orders are pulled from our e-Commerce-based platforms and processed in a timely manner according to set guidelines. He/She will be accountable for checking and reconciling inventory across brands and producing reports to reflect varying levels of detail.

What you'll be doing:

  • Ensures all sites and marketplace orders are processed as required.
  • Verifies that orders ship on-time daily from all warehouse partners.
  • Checks inventory levels.
  • Reconciles stock levels and produces summary reports as needed.
  • Follows routine procedures and systematically works through our file management system.
  • Corresponds with warehouses as necessary to investigate errors and troubleshoots irregularities.
  • Handles issues involving day-to-day liaison with the Logistics team and warehouses.
  • Being a logistics primary point of contact for all Customer Service teams. 
  • Review high-risk orders for fraud.

What you bring to the table:

  • Bachelor’s Degree required.
  • Minimum 1 year of relevant work experience with Operations, Logistics, Fulfillment or Distribution is a plus but not required. 
  • Experience working with an e-Commerce company and/or cloud computing is a plus, but not required.
  • Strong communication skills, works in team effectively, manages work and deliver results.
  • Ability to work under pressure and adhere to guidelines.
  • Possesses strong process skills with particular attention to details.
  • Ability to analyze, troubleshoot and identify issues/solutions.
  • Ability to communicate well through a task, clarifying potential issues before they arise so they can be worked through effectively.
  • Excited to learn and take on more responsibility.
  • Proficient and comfortable with technology, especially MS Excel.
  • Ability to multitask and prioritize effectively.
  • Willingness to ask questions, troubleshoot and obtain clarification when needed.
  • Experience working remotely is a plus!
  • Comfortable in working through a task via electronic means (email, chat and task management applications).

Our must-haves:

  • Must live within Metro Manila, Bulacan, Cavite and Rizal areas only.
  • Must be willing to receive 1-day paid in-person training (will take place in October 2019) in Ortigas and other in-person training/meetings when necessary.
  • Must have a dedicated, functional laptop that meets the following specifications:

        For Windows users:

  • OS: Windows 7 - 64 bit or higher
  • Processor: Intel or AMD Dual Core with 2.0 GHz up, Intel Core i3 or better
  • Working MS Office 365 or any version
  • RAM/Memory: 4GB or higher
  • Storage: 128 SSD or 250GB HDD or higher

        For Mac users:

  • Processor: Intel Core i3/i5/M series
  • Updated Mac OS
  • Working MS Office 365 or any version
  • Memory: 4GB or higher
  • Storage: 128GB or higher for SSD, 250GB+ for HDD
  • Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
  • Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 5MBPS. Proof of subscription will be required. 
  • Must have a back-up internet connection of the same speed, if primary connection becomes spotty. (Pocket Wi-Fi and Mobile hotspot with at least 5MBPS).
  • Must have contingency plans in the event of any power outage or related circumstances.
  • Must be willing and able to work mostly on the graveyard shift, shifting schedules or a fixed schedule and amenable to changes in work schedules depending on business needs. Shift adjustment requests will not be accommodated. 
  • Must not have any planned trips or long vacations between September 2019 to February 2020.

Note: An online assessment will also be part of the recruitment process.

Status: This is a contractual, home-based job that requires a scheduled eight (8) hours of full-time, dedicated work daily, five days a week. Paid overtime may be required. If performance is up to standard, the contract will be effective from September 2019 to February 2020.

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Operations Data Coordinator is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 5MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.

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