Content Team Manager - Manila, PH

  • Manila, NCR, Philippines
  • Full-time

Company Description

Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as We strive for excellence in everything we do and have been honored to receive the following awards as a result:

  • Forbes: America’s Best Small Companies (2016)
  • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
  • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
  • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Balsam International is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success. The team in the Philippines enjoy full employee benefits including mandatories (SSS, PAG-IBIG, PhilHealth), 13th month pay, healthcare coverage + 2 dependents, internet subsidy (after regularization), holiday breaks, meal subsidies, company trips and other perks on top of the work-from-home setup.

Job Description

The Content Team Manager (CTM) is responsible for managing a team of content creators for blogs, website content, promotional channels, and syndication via influencers and partners across multiple brands. This person is part of the Manila management team and is a master at working cross-functionally and cross-geographically to ensure the Manila based team understands the strategies and execution requirements of their functions. The CTM is a hard-working and trustworthy individual with a high level of accountability, accuracy, emotional intelligence, and organizational process. S/he brings a positive attitude and proactive communication practices to the role.


What you'll be doing:

  • Manage a team of content marketing members to ensure all tasks and deliverables are met
  • Coordinate with cross functional managers on Team Manila (TM) project and people initiatives
  • Accountability for ensuring content marketing goals are met. Responsible for strategic recommendations, activities oversight, and decision making related to small to medium financial costs.
  • Participates actively in projects; provides leadership for projects of larger complexity; builds cross functional processes and procedures.
  • Oversee the creation and enhancement of existing style guides with Content Marketing best practices
  • People Management
    • Day-to-day management, coaching/development, and duties for supervisors (career development chats, 1-1 meetings, T sheets, etc.)
    • Provide support to the supervisors of the content team to ensure that all team members are receiving excellent coaching, management and mentoring
    • Assist in assignment of tasks and duties among team members, directing work as deemed appropriate
  • Lead (assigned) brand custodian meetings, including attending all meetings, driving discussion, takeaways, and next steps cross-functionally for marketing efficiency and success
  • Managing project flow and deadlines
    • Coordinate with other teams as required by functional responsibilities
    • Appoint leads and content team members
    • Track deliverables and ensure the productivity, quality, and deadlines are met
  • Continually assess the knowledge and needs of the team and identify training and hiring to support the success of the team.
  • Heavily involved in the hiring process and making sure the team is correctly staffed to meet the business needs.


What you bring to the table:

  • Deep understanding of how content marketing fits into company goals and cross functional implications
  • Strong ability to manage people, projects and task flow
  • Impeccable American English writing skills and an understanding of American culture
  • Ability to customize language and content to uphold the tone and values of various brands
  • Basic understanding of how to optimize content with SEO and Content Marketing best practices
  • Strong communication skills – must be a proactive communicator
  • Strong computer literacy and ability to learn different software platforms
  • Experience in marketing, social media, advertising preferred


  • A Bachelor’s degree in any field.
  • 2+ year(s) experience managing/supervising
  • 5+ years experience writing and editing


Our must-haves:

  • Must live within Metro Manila, Cavite, Rizal, Bulacan or certain parts of Laguna only (Biñan, Cabuyao, Calamba, Los Baños, San Pedro and Santa Rosa).
  • Must be willing to join occasional in-person meetings.
  • Must have a dedicated, functional laptop that meets the following specifications:

        For Windows users:

  • OS: Windows 7 – 64 bit or better
  • Processor: Intel Core i3 or better
  • RAM/Memory: 4GB or higher
  • Hard Drive: 500GB or higher

        For Mac users:

  • Processor: 2GHz Intel Core i7
  • Memory: 8GB 1600 MHz DDR3
  • Start-up Disk Macintosh HD
  • Graphics Intel HD Graphics 4000 1536MB
  • Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
  • Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 5MBPS.
  • Must have a back-up internet connection of the same speed, if primary connection becomes spotty.
  • Must have licensed MS Office (PowerPoint, Word, Excel) including Outlook.

Note: An online assessment will also be part of the recruitment process.

Status: Full Time.

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Content Team Manager is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 5MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.

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