Development Operations Engineer - Manila, PH

  • Manila, NCR, ph
  • Full-time

Company Description

Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as We strive for excellence in everything we do and have been honored to receive the following awards as a result:

  • Forbes: America’s Best Small Companies (2016)
  • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
  • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
  • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Job Description

Balsam International is looking for a Development Operations Engineer who will be responsible for the operations and securing highly available computing platforms, servers and networks. He/She will be in-charge of installation, maintenance, upgrades and continuous improvements of our e-Commerce websites and other operating environment. Our ideal candidate will also maintain the ongoing reliability, performance and support of the infrastructure which includes monitoring our e-Commerce websites and other operating environments, responding to incidents, problems and planning for growth. He/She will directly report to the Web Development Director.

What you'll be doing:

  • Operate secure and highly available computing platforms, servers and networks.
  • In-charge of installation, maintenance, upgrades and continuous improvements of websites and other operating environment.
  • Maintain on-going reliability, performance and support of the infrastructure.
  • Monitor e-Commerce websites and other operating environment.
  • Respond to incidents, problems and planning for growth.
  • Overall operation and maintenance of the data center.
  • Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware.
  • Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment.
  • Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
  • Other tasks and responsibilities as business needs evolve.

 What you bring to the table:

  • Has a minimum of 3 years of experience with cloud technologies (AWS preferred), CDN, Apache and Tomcat web servers.
  • Has a minimum of 2 years’ experience with Python, Bash, Perl, Git and Java.
  • Must have good experience with CI/CD pipeline automation using Ansible, Terraform, Chef and Jenkins.
  • Strong attention to detail and proven multi-tasking ability, especially with multiple high-priority tasks.
  • Willingness to double-check work to ensure accuracy and completeness.
  • Ability to work collaboratively with cross-functional teams.
  • Has strong customer service orientation to ensure all service requests and incidents are resolved in a professional manner.
  • Ability to share expertise and provide individual training and support.
  • Fluency in written and spoken English as the management team is US-based.
  • With excellent English communication skills.
  • Willingness to learn new tools, coding languages, and software quickly and independently. Ideally, will have a track record in such endeavors.
  • Ability to communicate well through a task, clarifying potential issues before they arise so they can be worked through effectively.
  • Strong dedication to a team environment and to meeting deliverables.
  • Comfortable in working through a task via electronic means (email, chat and task management applications).

Required Technologies and Platforms:

  • Bash, Python, Perl, Git, Java
  • Terraform, Chef, Ansible, Jenkins
  • Windows, IIS, Linux/Unix, Apache, Tomcat, Docker/Kubernetes, VPN
  • AWS, CDN (Akamai)

Our must-haves:

  • Must live within Metro Manila, Cavite, Rizal, Bulacan or certain parts of Laguna only (Biñan, Cabuyao, Calamba, Los Baños, San Pedro and Santa Rosa).
  • Must be willing to join occasional in-person meetings.
  • Must have a dedicated, functional laptop that meets the following specifications:

        For Windows users:

  • OS: Windows 7 – 64 bit or better
  • Processor: Intel Core i3 or better
  • RAM/Memory: 4GB or higher
  • Hard Drive: 500GB or higher

        For Mac users:

  • Processor: 2GHz Intel Core i7
  • Memory: 8GB 1600 MHz DDR3
  • Start-up Disk Macintosh HD
  • Graphics Intel HD Graphics 4000 1536MB
  • Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
  • Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 5MBPS.
  • Must have a back-up internet connection of the same speed, if primary connection becomes spotty.
  • Must have licensed MS Office (PowerPoint, Word, Excel) including Outlook.

Note: An online assessment will also be part of the recruitment process.

Status: Full Time.

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Development Operations Engineer is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 5MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.

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