Front Desk Team Member

  • 5200 Randolph Rd, North Bethesda, MD 20852, USA
  • Part-time

Company Description

Badlands is the largest nature-inspired play space in the mid-Atlantic, offering a unique, interactive environment where families can grow together, and children can learn through playing, building, and taking risks. We are looking for passionate, creative, and energetic people that want to make a difference. Work here and help us build Badlands.

Job Description

As a member of our Front Desk team you must be friendly, outgoing, and ready to provide a true Badlands feel for our customers. Great candidates will be excited to step into a fast-paced, dynamic position and take ownership of the Badlands experience right where it starts, as you will play a major role in ensuring an organized, smooth, enjoyable entry for our guests.  Your individual personality should shine through in order to thrill our guests and motivate our staff.


  • Greet guests with a friendly, helpful demeanor and be able to provide information as needed
  • Remain familiar with all aspects of Badlands and stay up-to-date with any operational changes
  • Maintain a warm, customer-first focus during all interactions with guests
  • Provide waiver and general membership information
  • Book ticketing/party/event reservations as needed through facility software
  • Provide prompt and courteous service to all guests, encouraging repeat business
  • Determine guest needs and expectations in order to resolve conflicts and complaints as they arise


  • Passion and excitement for working with children and families
  • Cashier experience preferred, including cash handling and point-of-sale software
  • Strong communication, customer service, and teamwork skills
  • Creative individual who is adaptable and able to quickly learn new skills
  • Comfort working in a fast paced, high volume, and energetic environment
  • Available to work a flexible schedule, including weekends, evenings and some holidays
  • Physical requirements include bending, stooping, crawling, crouching, carrying/lifting (up to 30 pounds), pushing/pulling, reaching, repetitive motions, sitting, standing, and walking.

Additional Information

Badlands LLC is an EEOC employer.