Manager on Duty

  • 5200 Randolph Rd, North Bethesda, MD 20852, USA
  • Part-time

Company Description

Badlands is the largest nature-inspired play space in the mid-Atlantic, offering a unique, interactive environment where families can grow together, and children can learn through playing, building, and taking risks. We are looking for passionate, creative, and energetic people that want to make a difference. Work here and help us build Badlands.

Job Description

As a Manager-on-Duty (MOD), you must be friendly, outgoing, and possess great communication skills. The best candidates will be excited to step into a leadership position and take ownership of the day-to-day experience for our customers and our staff.  You will play a major role in daily operations, overseeing staff and ensuring all of Badlands is running smoothly and providing a delightful time for our customers.  Your individual personality should shine through in order to thrill our guests and motivate our staff.

Responsibilities

  • Reinforce natural ways of learning; facilitate unstructured play and encouraging children to use their imagination and take risks.
  • Oversee staff and ensure all departments are running smoothly throughout the day, including play space, workshop, exhibits, café, kitchen, and events
  • Complete opening and/or closing procedures
  • Serve as main point-of-contact for escalated customer issues
  • Assist with staff scheduling and shift management
  • Work within the Badlands point-of-sale, scheduling, and e-commerce software systems
  • Manage setup and execution for all special events, including parties and exhibits
  • Provide staff mentoring, training, and disciplinary conversations as needed
  • Various other duties to help make Badlands a better place

Qualifications

  • Some supervisory experience a plus
  • Passion and excitement for working with children and families
  • Creative individual who is adaptable and able to quickly learn new skills
  • Willing to go the extra mile for customer and staff
  • Strong communication, customer service, and teamwork skills
  • Creative individual who is adaptable and able to quickly learn new skills
  • Comfort working in a fast paced, high volume, and energetic environment
  • Available to work a flexible schedule, including weekends, evenings, and some holidays
  • Physical requirements include climbing, bending, stooping, crawling, crouching, carrying/lifting (up to 30 pounds), pushing/pulling, reaching, repetitive motions, sitting, standing, running, and walking.

Additional Information

Badlands LLC is an EEOC employer.