bTranz Software Solutions is an ERP and Mobile Application Development company, which offers a wide range of services across Oracle ERP, VAT and Cloud Services along with Mobile Application Development. With its presence in multiple countries, it offers its services across the globe with most of their customers reside in UAE and EAST African Countries. It’s a company professionally managed by team of highly experienced technocrats having over a decade of experience. Our innovative, qualified and experienced team brings together knowledge, experience and processes which enables us to deliver a solution which is the best value proposition for our customers.  For more information please logon to https://www.btranz.com  

Role Overview

We are seeking an experienced ITSM Security Account Manager to serve as a trusted advisor and customer‑facing lead for strategic engagements. This role involves pre‑sales support, audit management, and proactive IT Security Management to ensure compliance, risk mitigation, and consistent support for key EU customer accounts.

Key Responsibilities

• Serve as the primary security point of contact for assigned strategic accounts.

• Build strong relationships with customer security leadership (CISO org), IT, risk/compliance, and engineering teams.

• Lead security governance cadences (monthly/quarterly) including posture reviews, risk discussions, and roadmap alignment.

• Conduct discovery sessions to understand customer environments, threat models, and regulatory requirements.

• Advise on cloud security controls and best practices (IAM/SSO/MFA, encryption, segmentation, monitoring, vulnerability management, secure SDLC).

• Collaborate with internal security specialists on advanced topics (crypto/KMS/HSM, workload isolation, data residency, Zero Trust).

Qualifications

• Strong understanding of cloud architecture (OCI, AWS, Azure) and ability to translate architecture into security posture implications.

• Background in security consulting, cloud security architecture, or enterprise risk/GRC in regulated industries.

• Relevant security certifications: CISSP, CISM, CCSP, GIAC, ISO 27001 LI/LA.

• Proven experience handling complex escalations and leading cross‑functional teams in matrixed organizations.

• Familiarity with customer security assurance processes (audit requests, pen test coordination, attestations).