Eliminates junk intelligence with AI and focuses on real cyber threats

Detect. Alarm. Prevent. We will eliminate the noise and be our customer’s eyes and ears by focusing on the cyber threats. Their mission is ours. We will always be ready to be with our customers with our know-how and technical skills.

Brandefense is seeking a Customer Success Specialist to join our team. This is a unique opportunity to become part of an exciting journey with the possibility to impact the growth and development of a globally growing innovation company.

As a Customer Success Specialist, you are responsible for customer onboarding, support, and relationship building with the goal of driving product adoption and contract renewals. As an advocate for the customer, you will work closely with the Sales and Product teams to ensure customer expectations are exceeded.

Responsibilities

• Work with the Sales Operations team to provision and onboard new customers
• Effectively handle customer issues and questions to achieve high customer satisfaction ratings
• Gather customer feedback, document bugs, and contribute to product improvement
• Provide customer product training while highlighting new features and use-cases based on the customer’s business needs
• Demonstrate business value by delivering customer analytics and executive reporting
• Identify at-risk customers and develop re-engagement strategies to mitigate churn
• Guide platform administrators with Brandefense best practices to develop effective features for customer needs
• Be passionate about technology with excellent customer service and communication skills.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Create support documents for customers

• Bachelor’s degree or equivalent experience.
• 2+ year of experience working in Customer Success or other customer relationship-building roles
• Excellent oral and written communication skills in Turkish (English is a plus)
• Familiarity with CRM systems (Hubspot, Salesforce, etc.)
• Strong written communication and presentation skills
• Be a highly motivated and results-driven
• Ability to multi-task and manage time effectively
• Empathetic, positive attitude with a desire to help our customers reach their Goals

Benefits for being part of the Brandefense:

• Opportunity to deepen your expertise in a dynamic, highly motivated, global, and cross-functional teams.
• Innovative and collaborative multidisciplinary projects.
• On the job training, mentoring, and coaching.
• Supportive and innovative working environment, 
• Competitive salary, 
• Working with Agile teams, 
• Required setup (PC, monitors and whatever you need) 
• No dress-code