BMM Logistics, Inc. is a fast growing Chicago based business. We are a third-party logistics provider servicing the United States and Canada. BMM is the bridge between businesses that need products shipped and transportation companies that need to keep their drivers moving. Driven by our dedicated sales team, BMM ensures to provide the best customer service to our customers, a pleasurable experience for our carriers and a relaxed, fun, energetic environment for our employees. We've grown year after year since 2008 and we are looking to keep growing and moving forward. BMM Logistics, Inc. is a business where young professionals can jump start their careers and love what they do. It all starts here!
 

Description

This individual will be responsible for entering, overseeing and helping to resolve the cargo claims filed by customers of BMM Logistics. The position requires the individual to work with a number of different BMM teams to assist in the resolution of claims that have been filed or amicably resolve situations in which product is damaged during transit.

Duties

·         Facilitate the gathering of information that will allow proper response to claim losses and legal documents

·         Ability to build a working relationship with customers, carrier, insurance companies and the office network

·         Monitor and respond professionally and with a customer service mindset to email and voicemail

·         Analyze and interpret data with attention to compliance initiatives

·         Identifies exposures to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials

·         Assist customers in making arrangements with carrier to return goods and schedule inspections. This involves coordination and communications with management, employees and agents

·         Responsible to maintain excellent task maintenance in order to have proper follow up on each claim

·         Identifying compliance problems that call for formal attention and escalate appropriately

·         Be knowledgeable and confident of critical requirements and processes for proper carrier & customer updating and onboarding

What We Look For

• High School diploma or GED equivalent required, Bachelor's degree preferred
• Strong problem solving and decision making abilities
• 2-5 years’ experience in the logistics/transportation industry preferred
• Quick learner who is successful at multi-tasking
• Team player who can also produce independent results
• Possesses strong detail orientation
• Strong customer service focus
• Solutions focus mindset as this role will be providing answers to the BMM network, customers and carriers on assigned cargo claims portfolio

What We Offer

• Competitive Salary
• Comprehensive benefits package including: Health, Dental, Vision, and Life Insurance
• Paid vacation and sick time
• 401(k) plan with company match
• Convenient Chicago Loop location
• Opportunity to directly impact a growing company