Field Service Engineer
- Chicago, IL
BIOLASE, Inc. is a medical device company that develops, manufactures, markets, and sells laser systems in dentistry and medicine and also markets, sells, and distributes dental imaging equipment,
including CAD/CAM scanners. BIOLASE’s products are focused on better enabling clinicians to repair and restore patient’s dental conditions while reducing the pain, fear, and anxiety generally associated with dentistry. BIOLASE is committed to elevating the standard of care in dentistry, while enabling clinicians to achieve better business returns.
We are currently looking for a Field Service Engineer to provide exemplary customer support for the Waterlase Dentistry line of laser products within the Illinois, Indiana and Southern Wisconsin territory.
Duties and responsibilities include, but are not limited to:
Provide assistance to level 1 providers
Troubleshoot and diagnose customer issues, order necessary parts, open case data and take appropriate action to resolve customer issues
Serve as primary customer contact related to laser operations, including but not limited to, negotiating outcomes with dissatisfied customers
Manage schedule and regularly follow up with customers in territory to ensure customer is optimizing the use of the laser(s)
Advise customers regarding technical or clinical concerns
Manage the territory by scheduling visits based upon identifying customer needs
Consult with customers to resolve any problems
Ensure customers are adequately maintaining laser(s) by conducting care and maintenance in-service training when necessary
Provide customers with quick reference guides and ensure that they are properly trained in the maintenance/use of laser
Develop and maintain relationships with local Sales Representatives and assist in the consultative process for new laser systems by discussing features and benefits of new products and upgrades when in customer office
Sell service contracts, gold hand pieces, mirror replacement and maintenance kits, and software upgrades to customers
Advise customers concerning features and benefits of various consumable products to help drive sales and growth
Identify areas for product improvements and communicate to Corporate engineering team
Assist in the preparation and documentation of service bulletins as required
Travel within territory and to support open territories as needed
Review territory information on a monthly basis and schedule required preventive maintenance (PM) service calls as required during the month
Provide required paperwork on regular basis to the corporate office
Ensure all regulatory reporting requirements are adhered to on a timely basis
Rely on experience and judgment to plan and accomplish goals
Must have prior Field Service Engineer experience and the ability to organize and plan his/her time. Must be a self-starter, have a positive attitude and the ability to work in a dynamic and changing environment. Some weekend work required. AA Electronics degree is required.
BIOLASE offers a competitive benefits package and the opportunity to be part of a company that continues to grow based upon its existing reputation for innovative, disruptive, and practice-enhancing products. If you would like to be considered for this opening, please apply online.
BIOLASE is an Equal Opportunity Employer (EOE M / W/ Vets / Disabled)