IT Business Analyst - Commercial Operations

  • Shelton, CT 06484, USA
  • Full-time

Company Description

BIC® products are recognized all over the world for their quality, safety, affordability and ease of use. The ballpoint pen, the pocket lighter, and the shaver are all part of the daily lives of millions of consumers. These products make BIC® an iconic international brand, present in more than 4 million retail outlets in more than 160 countries around the world.

BIC’s founder, Marcel Bich, understood that to succeed, BIC needed hands-on team members who were willing to take measured risks and assume responsibility for their role in a team.   Today, we provide our more than 15,000 team members in 61 countries with the opportunity to invent BIC’s future – together – while honoring our past achievements. We are committed to our team members’ development and empower those who wish to discover different areas of our business or acquire international experiences.

Job Description

The IT Business Analyst will serve as a member of the Global IT Group and be a representative for the North America based business partners. This position will be responsible for understanding business requirements and translating them into IT requirements to build the information systems.

Main Responsibilities: 

  • Understand the various possible applications and translate the business requirement into the proper IT target
  • Design and validate solutions independently and coordinate with the business and global counterparts to ensure the proposed solutions fit into the global strategy and application framework
  • Conduct requirements-gathering activities and stakeholder interviews
  • Produce and deliver high level and detailed IT functional specifications
  • Deploy Global applications/processes
  • Perform application testing
  • Organize and facilitate workshops
  • Perform end user training and support
  • Act as a trusted business partner on functional issues and interact with colleagues at all levels  
  • Provide systems and analytical knowledge
  • Assist in quality control and project management activities
  • Participate in the resolution of business support tickets


  • Bachelor's Degree in a related field such as - Information Systems, Information Technology, MIS, Engineering, or Business Analytics is required
  • A minimum of 2 years of related experience (business analyst roles that touch on systems, software implementation, developer work, applications support, project management focused on systems, etc.) is required
  • ERP experience is required; JDE experience is preferred
  • EDI experience is a plus
  • Sales force automation experience is a plus
  • Ecommerce experience is a plus
  • Previous experience in the CPG/FMCG industry is a plus
  • Experience working with Sales and Marketing teams is a plus
  • Strong communication, interpersonal & project management skills
  • Strong analytical, problem-solving and synthesizing skills
  • Excellent relationship builder
  • Demonstrated ability to manage simple projects
  • Must be an excellent multi-tasker with strong organizational skills
  • An understanding of the software development lifecycle a plus


Additional Information

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers.  We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided on the basis of qualifications, merit, and business need. 

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means. 

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