Sr. Manager Global E-Commerce & Digital Enablement

  • Shelton, CT 06484, USA
  • Full-time

Company Description

BIC® products are recognized all over the world for their quality, safety, affordability and ease of use. The ballpoint pen, the pocket lighter, and the shaver are all part of the daily lives of millions of consumers. These products make BIC® an iconic international brand, present in more than 4 million retail outlets in more than 160 countries around the world.

BIC’s founder, Marcel Bich, understood that to succeed, BIC needed hands-on team members who were willing to take measured risks and assume responsibility for their role in a team.   Today, we provide our more than 15,000 team members in 61 countries with the opportunity to invent BIC’s future – together – while honoring our past achievements. We are committed to our team members’ development and empower those who wish to discover different areas of our business or acquire international experiences.

Job Description

The purpose of this position is to lead global eCommerce and digital capability building across people, process, and technology capabilities – to deliver BIC’s ambition for accelerated eCommerce growth, consumer centricity, and digital relevancy.  The core job responsibilities include, but are not limited to:

  • Lead seamless, integrated, and optimized digital consumer experiences that drive conversion, brand loyalty, and digital relevancy in the eyes of consumers
  • Lead across regions and functions on best practices in digital marketing, with focus areas such as SEM/SEO, social, digital shelf, retail media, creative, owned assets, and digital KPI performance measurement/optimization
  • Deliver quarterly global media and creative performance summary
  • Deploy strategies and manage forums that raise organizational eCommerce and digital acumen and up-skilling through community building, best practice sharing, masterclasses, formal training, etc; while driving outcomes focused improvement/acceleration in digital KPIs globally
  • Lead and manage digital test-and-learns with new technologies, strategies, channels, innovation, and vendor partnerships that enable BIC’s ambition to accelerate growth in eCommerce, meanwhile enabling a digital first culture globally
  • Build fundamental knowledge/skills and organizational processes across core functions needed to enable eCommerce operations within Global Innovation, Marketing, Sales, IT, Supply Chain, Finance and HR
  • Be a connector and eCommerce/digital subject matter expert across functions representing the voice of all things digital, while having an external eye of evolving capabilities to bring internally – to deliver a seamless digital consumer experience and conversion online


  • Preferred 7-10+ years of eCommerce/digital marketing/consulting experience
  • Extensive business knowledge and understanding of consumers goods
  • Exceptional business development and strategic leadership capabilities to influence and build new for a global organization
  • Exceptional financial and digital/eCommerce KPI acumen
  • Direct experience with digital/eCommerce tech stacks
  • Proven experience in scaling digital/eCommerce test-and-learns
  • Strong analytical skills and experience turning insights into actions
  • Strong collaboration and influencing skills
  • Strong project management skills to manage projects in a very time constrained environment with different departments and ability to see through to conclusion
  • Excellent communication skills including written, oral, and active listening skills – demonstration of consultative approaches
  • Positive attitude, resilience to adversity, demonstrated conflict-management skills
  • Ideally internationally and locally experienced with eCommerce and/or digital marketing
  • Fluent in English (another language is a plus)


Additional Information

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers.  We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided on the basis of qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means. 

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