Quality Engineer

  • Charlotte, NC, USA
  • Full-time

Company Description

BIC® products are recognized all over the world for their quality, safety, affordability and ease of use. The ballpoint pen, the pocket lighter, and the shaver are all part of the daily lives of millions of consumers. These products make BIC® an iconic international brand, present in more than 4 million retail outlets in more than 160 countries around the world.

BIC’s founder, Marcel Bich, understood that to succeed, BIC needed hands-on team members who were willing to take measured risks and assume responsibility for their role in a team.   Today, we provide our more than 15,000 team members in 61 countries with the opportunity to invent BIC’s future – together – while honoring our past achievements. We are committed to our team members’ development and empower those who wish to discover different areas of our business or acquire international experiences.

Job Description

The Quality Engineer is responsible for the effective implementation, maintenance and improvement of the Quality Management System activities for the Charlotte Packaging (CHPK) facility and Distribution Center’s (CHDC) Direct to Consumer functions. This individual will manage the quality resources in Charlotte to ensure they are able to support the needs of CHPK and CHDC. They will coordinate with all categories; Stationery, Lighters and Shavers on special projects that arise throughout the year. This role will act as the last line of defense to protect our customer. This is done through the development and execution of quality plans for in-process controls, incoming and final inspection processes, and sorting/rework activities. 

  • Supervise the incoming, in-process and final inspection activities of CHPK and CHDC
  • Determining the conformance/nonconformance of items from the incoming, in-process and final inspection activities
  • Communicate details of bulk and finished goods non-conformances to factories, group and corporate functions, and other interested parties, including sampling and rework activities associated with the non-conformances
  • Rapid coordination of inspection and rework activities when non-conformances are detected with bulk &/or finished goods that are needed to fulfill immediate customer orders
  • Improvements and corrective/preventive actions to the QMS
  • Qualifications of suppliers and materials
  • Special activities for support of CPUSA and BIC Group activities: aged inventory, rework activities, shaver test shipments, stationery projects
  • Coordinate special projects that come from CPUSA and group functions (Stationery, Lighters and Shavers)
  • Lead Internal Audits for other BIC facilities (i.e. Gaffney, SC)


  • Bachelor’s degree required (Engineering or the Sciences preferred) 
  • 3-5 years of experience in manufacturing quality environment required
  • Supervisory experience strongly preferred
  • Strong planning, analytical and organizational skills
  • Excellent interpersonal and communication skills (written and verbal)
  • Lead Internal Auditing experience in an ISO9000 environment

Additional Information

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers.  We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided on the basis of qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means. 

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