IT Support Engineer

  • Full-time

Company Description

Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intra-logistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

A member of BEUMER Group, BEUMER Group Middle East, is strategically located in Dubai, United Arab Emirates, making it a hub and supporting our other Group Companies around the world. We have more than 300 employees working in our various business segments such as Airport systems, Logistics and Customer Support in the Middle East.

Job Description

  • Manage and prioritize tasks and risks.
  • Should be available 24/7 apart from the duty timing for the emergency requirement.
  • Should be active and ready for the IT tasks and doesn't hesitate to work in any level of IT work.
  • Performing Preventive Maintenance and updating it in Maximo.
  • Monitor Daily backups and evaluate and validate backups.
  • Installing, upgrading, Patching operating systems. Applications, Hardware Firmware.
  • Monitoring system performance and troubleshooting issues as they arise
  • Cisco Switches configurations upon requirement, VM and health Check and other IT related tasks.
  • Migration for 1 DC to another DC.
  • Respond within SLAs to reported requests and incidents.
  • Provide support including technical guidelines shared within the Function.
  • Providing technical support and helping to resolve incidents & problems
  • Check all documents for quality assurance prior to submission.

Qualifications

  • Bachelor's Degree in IT, Computer Science or an equivalent qualification.
  • Minimum 4 years of experience within the industry of IT, Networks, storages or relevant.
  • Cisco Routing & Switching. Hands on experience on Cisco Switches and ASA/FTD Firewalls.
  • CCNA, ITIL and or VMware Certifications Required.
  • Infrastructure experience on VMware ESXi, Hyper-V & Windows.
  • Understanding of WAN/LAN/SAN constraints related to centralized storage in virtualized environments.
  • Comprehensive knowledge of storage deployment, configuration, and monitoring.
  • Familiarity of Backup & Archiving Solutions including Commvault and Veeam.
  • Knowledge of Active Directory, DNS and DHCP servers etc.
  • Experience with Disaster Recover solutions.
  • Resolve technical hardware, software, and Network issues.
  • Have excellent communication skills and ability.
  • Capable of self-managing and prioritizing tasks.
  • Thrives in an international environment and can build good relationships with team members.

Additional Information

  • www.beumer.com    
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