BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletizing, packaging, sortation, and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Supervisory Responsibilities:

• Develop, plan, and implement all scheduling of technical on-site visits. Generate sales of maintenance and hotline contracts as well as Spare parts
• STRONG Customer telephone support –Tiered support of Hotline.
• Manage unresolved issues for Hotline Dept requiring intervention
• Monitor and follow-up on all outstanding service issues- ensuring customer satisfaction is handled in a timely and professional manner
• Oversee handling of service and maintenance reports and ensure submissions are in a timely and professional manner
• Ensure Customer Support Field Service personnel have the knowledge and skills to effectively and efficiently resolve customer issues
• Manage the performance and overall activities of the service technicians
• Develop and implementing technical support strategies to continuously improved support.
• Ensure team works in a safe manner
• Keep management apprised of ongoing service-related issues
• Maintain effective relationship with main office and customers
• Supervise administrative details of all Service team members

Technical Services:

• Work side by side with team members with regards to execution of service, change orders, warranty compliance, sales of aforementioned points as well as generate spare parts leads.
• Generate risk assessments of existing post sales customers to determine feasibility of future contracts, change orders, spares, etc.
• Perform customer service duties including answering customer inquiries via mail, *in person, and telephone regarding problems with equipment or need for maintenance
• Assign service technicians as needed
• Train Hotline engineers on service/ change orders to systems
• Keep abreast of Technical changes in the BEUMER Product Business line of products via ECN’s and technical bulletins
• Resolve customer problems/questions in an expeditious and tactful manner
• Be responsible for the resolution of warrantee issues related to technical service department
• Travel to customer sites routinely
• Support all divisions for demo equipment testing as required
• Attend meetings and training sessions as required
• Conduct training in house or at customers sites
• Perform other related duties as assigned

• High School Diploma or Equivalent as well as technical training related to the Product Business Disciplines
• 5 years field service experience in related division. Technical Service/Technical Sales experience a plus
• Excellent verbal and written communication skills – Customer support attitude.
• Bilingual--Spanish and/or German        
• Electrical Controls prior experience
• Ability to interpret mechanical and electrical drawings
• Problem resolution skills
• Safety minded
• Service mindset, customer focus
• *Electrical controls
• *S7 and AB PLC knowledge

*Not required

Commitment Required

Able to set and meet goals; sincere care for others; overwhelming desire to win and to be part of a winning team; able to travel.

All your information will be kept confidential according to EEO guidelines.