Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently employs a workforce of 16,000 in the Middle East, and a total of 19,000 worldwide.

• Workload Monitoring, Planning & Scheduling
  • Monitor incoming work requests, prioritize based on SLAs, and ensure accurate information for effective completion.
  • Manage work orders, optimizing scheduling for efficient service delivery while supporting maintenance operatives.
  • Coordinate with stakeholders to resolve suspended work orders and facilitate successful completion.
  • Manage PPM workload prioritization and communicate with stakeholders regarding disruptive works.
  • Oversee helpdesk operations, including leave management and rostering.
• Technical Support:
  • Maintain asset register accuracy, apply maintenance plans, and ensure compliance with H&S standards.
  • Collaborate with CAFM systems support for hardware/software issues and upgrades.
  • Provide accurate information to helpdesk for customer inquiries and reporting.
  • Assist in identifying failing assets and optimizing maintenance strategies.
• Quality Assurance:
  • Conduct quality checks on reactive and PPM work, documenting findings and implementing corrective actions.
  • Generate performance reports for continuous improvement of workload planning and scheduling.
  • Ensure quality service provision by conducting checks on helpdesk calls and services.
• Education and Development:
  • Identify training needs and organize formal and informal training sessions.
  • Assist in designing and developing training materials.
  • Share acquired knowledge with colleagues and facilitate training sessions.
  • Undertake necessary training to enhance skills and knowledge.
  • Take ownership of personal learning and development.
  • Lead the development and career progression of helpdesk operators.
  • Evaluate and implement strategies to improve team performance.
• Financial Management
  • Assist in costing labor and materials for new work.
  • Support in producing purchase orders.
  • Ensure compliance with company policies and procedures.
  • Governance and Health & Safety
  • Ensure compliance with company policies and regulations.
  • Report any health and safety concerns.
  • Attend necessary health and safety training sessions.
• Miscellaneous
  • Maintain positive relationships with colleagues and stakeholders.
  • Undertake additional duties as required.
  • Keep skills and knowledge up to date.
  • Adhere to company policies and standards of behavior.

• Minimum 2 years of relevant experience in Managing CAFM & Help desk in Facility Management industry.
• Willing to work in Abu Dhabi
• Excellent communication skills
• Sound IT knowledge and experience.
• Capable of working in a demand driven service.
• Process and Procedure writing skills.
• Knowledge of Mechanical & Electrical Building Services
• Excellent organizational skills with the ability to organize others.
• The ability to listen to others understand and interpret their views analysis and provided advice/solutions.
• Excellent oral and written communication skills with the ability to communicate effectively with both technical and non–technical staff.
• Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization.
• Must be able to set and negotiate priorities with the customer & contractors for themselves, and subsequently programs workload to achieve results and meet deadlines.
• Able to concentrate and focus on a range of issues.

We believe our employees are key to our success, hence, we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration