Guest Service Agent - Night Shift (Hospitality A-STAY Antwerp)

  • Antwerp, Belgium
  • Full-time
  • Entities: A-STAY

Company Description

What is A-STAY?  

A-STAY Antwerp is located across the central train station in Antwerp. Our Playground (the lobby area) is an open co-living space with a vibrant atmosphere, and our 192 rooms are comfortably designed for long or short stays.  And that’s not all, our A-STAY rooms are super techy, accessed by palm vein recognition and personalized by a single click on a web app. There’s a meeting room too,  an easy to use Grabn’Go, a happening bar and a cool gym. And we need you, a friendly all-arounder interested in Antwerp, to help us create a sense of home for our stayers. At A-STAY, we unfold the city.

More information about A-STAY:

Job Description

Guest Service Agent - but we call it a Local  

What is a local at A-STAY?

Being a local at A-STAY means you your day is never boring. You will juggle a lot of different fun tasks without losing sight of our special A-STAY experience! As an A-STAY local, you will work closely with the Mayor (hotel manager).

The things you’ll do:

  • Welcoming stayers just as you would friends and family at your own home
  • Handling special requests from stayers with a sense of “everything is possible”
  • Setting up and clearing our breakfast
  • Taking reservation calls, emails or helping out with a booking face to face
  • Being truly interested in Antwerp, learning about its newest hang-outs, eats and neighborhoods
  • A positive attitude towards “doing it all” to making sure our A-STAY experience comes across
  • Taking on complaints and challenges head on and not shying away from finding creative solutions
  • Be a bit of tech-nerd. Or at least be curious to learn about it!
  • Keeping A-STAY secure during your shift
  • Having a sense of accomplishment when stock control and orders are up-to-date


The winning attitude:

  • You have a positive attitude and are solution orientated person
  • You like to be active and have an eye for details
  • Working in different shifts; night or day, and weekends is not a problem for you
  • You are passionate about hosting people, and helping them feel comfortable
  • You describe yourself as creative and are up for learning new stuff
  • You enjoy taking the lead and stayer satisfaction is key for you
  • Being a flexible team player and a calm and assertive style
  • You are fluent in Dutch, French and English.  Any other language is a huge plus!


  • Working in a brand new property, for a brand new hospitality brand
  • Full-time, permanent contract, 38hrs a week, flexible schedule
  • You will be part of a motivated and dynamic team
  • Hospitality insurance
  • Salary conform to barema PC302
  • Compensation on your work-home-work commute
  • Internal & external trainings
  • You will get your own talent management program
  • Industry approved annual leave
  • An A-STAY uniform unlike any other

Additional Information

Address of your future working place:

A-STAY Antwerp, Pelikaanstraat 86, Antwerpen.  It’s just across the central train station!

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