As one of Australia’s leading national construction companies, our commitment to providing an inclusive workplace is driven by an organisational culture that embraces diversity and equality. By joining Watpac, part of the international BESIX Group, you will be part of our national team of over 550 dedicated and innovative employees. Our people proudly uphold our values each day and are committed to the safety and wellbeing of their colleagues, subcontractors and the communities in which we operate.

BESIX Watpac are currently seeking an Application Support specialist with expertise in Office 365 and SharePoint administration and support, to join our Information Systems team based at our head office in Newstead.  The key responsibilities of this position includes:

• Provide level 2/3 application support for the Service Desk on incidents and requests.
• Deliver exceptional customer service during interactions with users.
• Investigate and resolve problems relating to applications (root cause analysis, remediation activities).
• Undertake application administration & routine maintenance tasks.
• Plan & manage software upgrades, updates and patches.
• Monitor and report on application up-time and performance.
• Develop & publish application training material.

The incumbent in this role will require the following qualifications and experience:

• Previous experience in an application support role.
• Intermediate skill level in Microsoft 365 administration (particularly with SharePoint, Teams and Power Platform).
• Proven experience working in an IT function that uses ITIL process and practices. 
• Good organisational and task management skills.
• Good root cause analysis skills with a systematic approach to solving problems.
• Excellent communication skills (telephone, face to face, and written) who can build relationships at all levels of the business.

Our benefits include; 

• Health and wellbeing, technology, financial, leisure and home improvement discounts.
• Access to a Healthy Foundations and Employee Assistance Program.
• Parental Leave Program.
• Well-being days.
• Professional development opportunities.

This is your opportunity to build a challenging and exciting career path with an industry leader. We attribute our successes to our innovative, driven and diverse team and offer a competitive remuneration package with flexible, supportive benefits and development programs.