Guest Service Agent - All Shifts (Hospitality A-STAY Antwerp)

What is A-STAY?  

A-STAY Antwerp is located across the central train station in Antwerp. Our Playground (the lobby area) is an open co-living space with a vibrant atmosphere, and our 192 rooms are comfortably designed for long or short stays. And that’s not all, our A-STAY rooms are super techy, accessed by palm vein recognition and personalized by a single click on a web app. There’s a meeting room too, an easy to use Grabn’Go, a happening bar and a cool gym. And we need you, a friendly all-arounder interested in Antwerp, to help us create a sense of home for our stayers. At A-STAY, we unfold the city. 

More information about A-STAY: https://www.a-stay.com/

Guest Service Agent - but we call it a Local (All Shifts)

What is a local at A-STAY?

Being a local at A-STAY means you your day is never boring. You will juggle a lot of different fun tasks without losing sight of our special A-STAY experience! As an A-STAY local, you will work closely with the Mayor (hotel manager).

The things you’ll do:

• Welcoming stayers just as you would friends and family at your own home
• Handling special requests from stayers with a sense of “everything is possible”
• Setting up and clearing our breakfast
• Taking reservation calls, emails or helping out with a booking face to face          
• Being truly interested in Antwerp, learning about its newest hang-outs, eats and neighborhoods            
• A positive attitude towards “doing it all” to making sure our A-STAY experience comes across
• Taking on complaints and challenges head on and not shying away from finding creative solutions
• Be a bit of tech-nerd. Or at least be curious to learn about it!
• Keeping A-STAY secure during your shift
• Having a sense of accomplishment when stock control and orders are up-to-date

The winning attitude:

• You have a positive attitude and are solution orientated person
• You like to be active and have an eye for details
• Working in different shifts; night or day, and weekends is not a problem for you
• You are passionate about hosting people, and helping them feel comfortable
• You describe yourself as creative and are up for learning new stuff
• You enjoy taking the lead and stayer satisfaction is key for you
• Being a flexible team player and a calm and assertive style
• You are fluent in Dutch, French and English. Any other language is a huge plus!

Offer:

• Working in a brand new property, for a brand new hospitality brand
• Full-time, permanent contract, 38hrs a week, flexible schedule
• You will be part of a motivated and dynamic team
• Hospitality insurance
• Salary conform to barema PC302
• Compensation on your work-home-work commute
• Internal & external trainings
• You will get your own talent management program
• Industry approved annual leave
• An A-STAY uniform unlike any other

Address of your future working place:

A-STAY Antwerp, Pelikaanstraat 86, Antwerpen.
It’s just across the central train station!