Beraja Medical Institute has been serving the South Florida community for more than 25 years. We are committed to providing our patients with the latest and most advanced procedures and equipment available to treat all eye diseases

The surgical results and the satisfaction of our thousands of patients have made us one of the leaders in the field of eye care in South Florida.

At Beraja Medical Institute our Call Center Representative's  primary responsibility is to schedule appointments for Beraja Medical Institute patients . The Call Center Representative's time will be spent approximately at 60% receiving inbound calls, and 40% making outbound calls to patients. As a Call Center Representative it is critical to demonstrate compassion while clearly articulating appropriate script-based questions to patients, as well as maintaining a professional attitude when working with other professionals involved in the coordination of patient care and services. 

Call Center Representative's are also responsible for: 

• Scheduling patient appointments and also making outbound calls to follow-up with patients
  
• Answers questions and resolves issues based on phone calls 
  
• Obtains and verifies necessary demographic and insurance information
• Registers patients and enters data into scheduling systems
• Maintains and updates patient records, and enters information into required accounts and relevant systems 
• Serves patients by greeting and helping them when issues arises during their appointment scheduling 
• The right candidate must be able to work flexible hours Monday-Friday

Call Center Representative's are the first person our patients speak with so the right candidate must  have the following knowledge, skills and abilities:

• Excellent  customer service skills 
• Excellent verbal and written communication 
• Excellent interpersonal and customer services skills
• Is a professional that is  organized, detail-oriented, and able to multi-task
• Is solutions oriented and has strong problem solving skills 
• Knowledge and understanding of medical terminology is a plus 
• Working knowledge of Microsoft Office and Scheduling System
• Ability to maintain accuracy and production standards
• Ability to multi-task to accomplish workload efficiently
• Ability to collaborate with others and work in a team environment
• Is a self-motivated and goal oriented professional 

• Bilingual English/Spanish Required 
• Minimum Required Experience: 1 Year in Call-Center position or 1 solid year of customer service experience 
• Experience in Healthcare and/or Customer Service setting
• The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience
• Experience with high volume calls inbound and outbound 
  
• Solid experience working in a team environment driven by metrics and goals  
• Solid experience in a fast paced busy call center environment
• Previous experience with insurance verification ,benefits and authorization a plus
  
• Must be able to work evenings twice a week and 1 Saturday a month 

BENEFITS PACKAGE:
Health Insurance, Dental Insurance, Vision Insurance and Paid Time Off (PTO)

We are a drug-free workplace

All your information will be kept confidential according to EEO guidelines.