Director of Operations (Insurance Provider) - Oman

  • Muscat, Muscat, Oman
  • Full-time

Company Description

THE CLIENT: One of the largest all-line Insurance companies in Oman. 

  • Motor Insurance
  • Travel Insurance
  • Property Insurance
  • Marine Cargo & Hull Insurance
  • Life Insurance
  • General Accident Insurance
  • Engineering Insurance
  • Liability Insurance
  • Aviation Insurance
  • Medical Insurance

Job Description

Direct Reports: 3
Indirect Reports: 16

Role Objective: 

  • Develop and formulate the operations objectives, policies, systems and procedures pertaining to the company’s activities.
  • Utilize/supervise the branches, the sales team, and marketing resources in the best way possible to generate the required profitable book of business in line with the company’s policies and objective.
  • Develop relations with corporations to develop the portfolio of the company.
Duties and Responsibilities:
  • Lead, participate and supervise expansion activities and business development and ensure continuity of business. 
  • Design and implement business strategies, plans and procedures
  • Working together with key participants to compile budget
  • Lead employees to encourage maximum performance and dedication
  • Overseeing marketing initiatives and implementing better business practices
  • Ensure proper implementation of established policies and procedures in the departments
  • Suggest improvements in the policies and procedures of the departments
  • Review the monthly production and prepare the needed responses
  • Ensure that the Operations Department records are well-maintained and updated
  • Follow up the sales, receivables and recoveries functions fo the branches, sales team, corporations to the CEO
  • Review new competitive products in the market in coordination with the Business Development Manager, and, prepare the needed technical presentation to be forwarded to the CEO.
  • Carries out targeted visits to the branches to follow up on operations when needed or when requested by the CEO
  • Interviews new applicants with HODs
  • Determines with HR the training needs of the staff and takes responsibility to see that the training is carried out
  • Work with HR in organizing and managing in-house seminars and training courses
  • Evaluate staff performance
  • Produce periodical reports analysing the Departments' overall operations and discuss the reports with the CEO
  • Performs other related duties as assigned or requested by the CEO
  • Participate in the executive and Administrative Committee
  • Approve the training needs of employees
  • Approve the attendance of seminars for Branch Manager per approved budget
  • Participate in the business planning and annual budget plan of the company
  • Ensure adherence of company's budgets and annual plans
  • Follow up business operations and report to the CEO
  • Help in solving problems that may arise in the branches
  • Present and discuss with the CEO the branches' operations
  • Present to the CEO reports on the markets containing comments or new ideas and service lines
  • Evaluate the performance of managers in coordination with the CEO
  • Participate in planning and implementation of all marketing activities 
  • Undertake any other assignments as per CEO's request.


  • BsC / Business Administration or relevant fields 
  • Preferably with Master's Degree
  • Advance Diploma in Insurance 
  • Minimum 15 years experience, 10 years in Insurance Industry, and at least 5 years in the same role.
  • Fluent in English and Arabic language