Azuga Inc., headquartered in Fremont, CA, is a part of Bridgestone Americas and leading SaaS telematics company. Providing a GPS-based software platform, Azuga customers turn data from vehicles into intelligence, and improving operations and safety reduces costs and risks. Azuga provides reliable end-to-end solutions for commercial fleets, government agencies, insurance companies, and automotive industry suppliers. Our platform is a market leader in OBD-II telematics solutions, offering analytics to change driver behavior, reward employees, and create safer fleets on the road.

As a Director of Revenue Operations, you will be leading the Revenue Accounting and Operations team. You will be building and leading our revenue function's day-to-day accounting and operations. Your primary responsibilities will be to oversee all core revenue processing aspects, including the order to cash operations, new customer setup, subscription management, invoicing, and collections. You will also manage and help with the growth of our order management and collections teams in Bangalore, India. The ideal candidate will have a proven track record in an established revenue function in a subscription (SaaS) business and be able to work seamlessly with cross-functional partners in a hyper-growth environment.

Responsibilities:

• Manage and mentor the Revenue Operations team responsible for billing operations, monthly close procedures, and collections
• Build and scale our order-to-cash process with a focus on systems and automation to enable continued growth.
• Partner closely with Sales, Sales Operations, and CS teams on all aspects of revenue, including non-standard contract terms and billing arrangements
• Work cross-functionally with various business owners to drive process improvements and automation into the order to cash processes, bringing best in class practices and creative solutions to accounting operations, including overseeing a system transition to Zuora
• Implement and establish an ongoing credit and collections process
• Make appropriate changes to address any issues or trends after reviewing with management
• Manage and participate in ad hoc projects as necessary
• Serve as the supervisor of order management and accounts receivable staff located in Bangalore, India
• Grow a team of expert representatives developing talent internally, mentor, guide, and provide oversight assistance to the team
• Work with the Accounting team to ensure compliance with revenue recognition.
• Develop and monitor KPIs to drive efficiency and effectiveness across the team
• Partner with the finance team to assist with budgeting, forecasting, and strategic planning
• Comply with all federal, state, and local regulatory guidelines and laws
• Establish strong working relationships between each sales team and OM team

About you:

• You have strong written and verbal communication, with the ability to communicate at all levels in the organization and with customers.
• You’ve demonstrated strong leadership skills
• You have excellent attention to detail.
• You have strong analytical and problem-solving skills with expertise in project management
• You’re a multi-tasker with the ability to prioritize 
• You're able to work independently
• You’re a hands-on, roll up your sleeves type of practitioner/leader who enjoys scaling an accounting organization in a fast-paced company.

• 10+ years of SaaS revenue accounting, OM, and/or collections experience
• 6+ years of people management experience
• Bachelor’s degree in Accounting or Finance 
• Prior experience with building and scaling a full revenue function
• Experience with Zuora and Salesforce, as well as general system implementations a plus
• Experience managing an overseas team
• Strong knowledge of SaaS revenue accounting and transaction processing, order processing, and collections
• Proficient with Microsoft Office Suite, particularly Excel
• Comfortable performing workflow analysis assessments
• Process improvement mindset

• Full-time, exempt position reporting to the CFO 
• Salary and bonus commensurate with experience
• Position is 100% remote
• Competitive benefits package including health care, paid vacation, and 401K

All your information will be kept confidential according to EEO guidelines.