About Azibo

We envision a world where anyone can achieve financial flexibility through rental property ownership. We use technology to simplify and enhance our users’ experience of managing and growing their real estate investments.

Between the headaches of rent collection, bill payments, and bookkeeping, and the red tape of traditional banks, insurance providers and mortgage brokers, landlords today know that the finances of owning a rental property are anything but “passive” income.

Azibo also empowers renters by helping them pay rent on time, maintaining financial flexibility, build credit, and protect themselves with insurance.

The Azibo executive team has decades of experience across the real estate, financial services, and technology industries. Azibo’s investors are some of the best real estate tech and fintech investors in the world, including Silicon Valley Bank, Canaan Partners, QED Ventures, Khosla Ventures, and Camber Creek.

Life At Azibo 

Our team operates fully remotely, spread across the continental US. We have a ‘home base’ in San Mateo, CA where we gather semi-regularly in person to build rapport, have fun, and engage in strategic working sessions. We have common interest groups, Donut Dates, peer recognition programs and a Culture Committee to make sure we connect as humans as well as co-workers. We believe in resting, focusing and recharging, which is why we have things like Open PTO and No Meeting Wednesdays.

Basic Role Details:

Our Customer Success team is responsible for the overall Azibo customer experience. This role includes proactive outreach with new customers, managing customer requests and providing customers with the best chance of success. Your day to day will consist of assisting customers with successfully onboarding onto our platform, as well as showing them the value of all that Azibo has to offer. You will also work with our Support side (also CS) to troubleshoot customer issues and/or complaints. 

Your Impact: 

• You will be the main point of contact for customers within Azibo - for this role specifically, you will be managing new customers and assisting with full and successful implementation of our platform

• You will be responsible for communicating with internal team members regarding technical issues and/or product concerns

• You will work with Customer Ops leadership to determine ways to improve our customer experience

• You will work with the rest of the CS team to ensure our processes and policies align with our customer philosophy

• You’ll be a part of a team that has genuine camaraderie and not only cares about our impact but cares about the success of each member

What we’ll need from you: 

• 2+ years of customer success experience, with a strong preference for an implementation or onboarding focus

• Experience with support or implementation of a SaaS or technically complex product is required

• Candidates with experience in a fast paced start-up will be given preference

• Experience with Zendesk (highly preferred) or other ticketing systems

• Technical aptitude and ability to learn new systems or tools quickly 

• High degree of empathy and EQ

• Extreme attention to detail, with an emphasis on the ability to explain complex steps or processes to those who might not be technologically savvy

• Excellent written and verbal communication

• Experience in de-escalating customer issues and complaints

• Experience in up-selling or expansion of service adoption 

• High degree of organizational skills and task management

• Strong ability to absorb information, problem solve and think on the fly

• Natural curiosity and drive to find answers

• The ability to work autonomously and take ownership of your role

• The ability to roll with the punches and be comfortable with ambiguity (we’re a start-up after all!)

• Willingness to embody our company Core Values 

What’s in it for you?

• Annual compensation range for this role is $50,000 - $65,000 (this role will also be eligible for bonus in the future)
• Equity stock options package
• FULLY REMOTE (Please note - we currently do not hire in the state of NY)
• 401(k) retirement plan
• Open PTO policy
• Comprehensive medical, dental, vision and life insurance benefits
• Azibo currently covers 99% of employee and 65% of dependent premiums within our Gold Tier 
• Long Term Disability Coverage
• HSA and Personal & Dependent Care FSA options
• Company provided MacBook (with post employment purchase option)
• Monthly stipend to assist with remote work costs
• Company observed holidays - 19 annual days!
• Flexible work hours when possible (varies by role/team)
• Paid holidays, company gatherings and in-person events
• Autonomy and trust - we hire the best and then give them space to do their best
• Some cool, kind and wicked smart people to work with 
• Transparency is one of our top values and one we live by whole heartedly. If you’re looking for a place that doesn’t BS their team but openly shares the good, the bad and somewhere in between - we may be your people!

Equal Opportunity Employer

Azibo embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!

All your information will be kept confidential according to EEO guidelines.

NOTE: Due to the financial and confidential nature of a majority of our business, Azibo, Inc conducts background checks on candidates at the offer stage of our hiring process. This is a pre-hire requirement for all roles and the scope of the check will be dependent on the role itself. Screening may include criminal, credit, driving, and social security checks or a combination of these