We are a progressive, 17-year old professional technology Services Company which serves as an on-demand IT department for small and medium-sized businesses throughout the Chicago Area. We are headquartered in Schaumburg. Our focus is to provide on-site and remote IT support along with a full complement of technology consulting services. Our ability to execute and get the job done right the first time separates us from our competition. We take pride in doing our jobs well and helping our clients make the most of their technology.

This position is part of the response team responsible for service request intake from customers; assigning, scheduling and dispatching other team members for remote or onsite service according to urgency. . Strong customer relations are a must. Follow-up to insure that service has been completed to customer's satisfaction. Provide initial Help Desk assistance on routine computer support issues as time permits.

Should have 1-2 years helpdesk or other technical experience and will be required to provide first call resolution for the most common technical service requests.  Service requests that cannot be resolved will be documented and passed on to the appropriate service team member for further investigation and resolution.

Requirements:

• Excellent English Communication Skills
• 1-2 years PC HelpDesk Experience
• Superior Client service skills
• Professional Demeanor
• 30 Minute Commute from Barrington or willing to relocate

Nice to haves

Experience with Connectwise, Autotask or similar service management system Experience with Kaseya, Labtech or similar service management system

This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets.

People with the following attributes do well at Axcell

• Smart
• Likeable
• Effective verbal and written communication skills
• Strong desire to assist clients
• Strong desire to learn new technologies
• Good sense of Humor
• Ambitious

Axcell offers a complete benefits package including Company Paid Health Insurance, Vacation, Profit Sharing, training. We are an equal opportunity employer Background and Drug Test will be required.

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.