Axcell’s mission is to build “clients for life” by delivering absolutely the best service to our clients 100% of the time.

Helping our Clients do what they do…Better
Axcell was founded in 1998 with the goal of delivering enterprise quality IT services to emerging organizations.

The service dispatcher is a member of the service team, reports to the service manager and is responsible for service request intake from customers; assign, schedule and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong customer relations are a must. Follow-up to insure that service has been completed to customer’s satisfaction. Provide Level 1 Help Desk assistance on routine computer support issues as time permits.

The service dispatcher should have 1-2 years helpdesk experience and will be required to provide first call resolution for the most common technical service requests. Service requests that cannot be resolved will be documented and passed on to the appropriate service team member for further investigation and resolution.

Excellent English Communication Skills
1-2 years PC HelpDesk Experience
Superior Client service skills
Professional Demeanor
30 Minute Commute from Barrington or willing to relocate

Full Time Position 
Paid Vacation, Health Insurance, Profit Sharing