I.T. Management without the Drama

Axcell’s mission is to build “clients for life” by delivering absolutely the best service to our clients 100% of the time.

Helping our Clients do what they do…Better
Axcell was founded in 1998 with the goal of delivering enterprise quality IT services to emerging organizations.

We like to think that it is our job to help our clients do what they do better. By providing clients with a single point of contact for all technology related issues, our clients get a consistent addition to their management team and can focus on THEIR business.

Axcell continues to look to the future with the ultimate goal of helping it’s clients do what they do; better.

On the Cutting Edge, Not the bleeding edge
Axcell understands that technology is a quickly changing environment and helps advise clients on the latest trends and when it makes sense to adopt them.

Axcell has been an early adopter in many of the technologies that are becoming mainstream today like remote monitoring and management (adopted 5 years ago), IT Managed Services (adopted 4 years ago) and cloud services (adopted 2 years ago).

Axcell’s experience with these emerging technologies allows it to bring that experience to our clients.

An integral part of the team
Over time, Axcell develops a deep understanding of its clients business and is viewed by most clients as an integral part of the team, not a vendor.

As a member of the helpdesk team, you are the first responder to client service requests.  Our goal is to resolve 70% of service requests on the first touch.  Therefore you must be a good troubleshooter with strong technical apptitude, familiar with most Windows Operating systems (MAC a plus) as well as popular Business applications and great client service and communication skills.

At Axcell, we are looking for team members that get along easily with others, are intelligent problem solvers and good communicators.  We also want people that are hungry for technology experience and LOVE the challenge of solving a difficult problem

Our environment is casual yet can be intense and slackers are not tolerated by the team.

1-3 years working in a technical support capacity

Excellent client service skills

Confident troubleshooting issues

Excellent problem skills

Gets along well with others (from client receptionist to CEO)

Smart

Able to communicate complex thoughts succinctly to both technical and non-technical people

Some of our team members have the ability to split time between working at home and working in the office.  We offer a complete benefits package.

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.